General Terms and Conditions

General Terms and Conditions of Use for the Hermes.com Website

2.1.

All content and materials on the Website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks, and all other intellectual property of any nature whatsoever) are the sole and exclusive property of HERMÈS. You may not reproduce, by any means or process, in full or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such content or materials contained on the Website.

The "HERMÈS" trademark, the trademark image of a horse and carriage and all other HERMÈS related marks, names and logos, whether or not registered, displayed on the Hermes.com website, as well as the domain name "Hermes.com," are and will remain the exclusive property of HERMÈS. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior, express agreement of HERMÈS is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the Website or any content contained therein.

2.2.

HERMÈS remains the owner of the creations relating to the products displayed on the Website.

The Terms and conditions of Use and Terms and Conditions of Sale do not grant you or any other person any entitlements of any kind to the intellectual property rights held by HERMÈS or any Hermès group companies.

These intellectual property rights prohibit, inter alias, the affixing of the Hermès group trademarks and/or its logos, or the insertion of photos of the products or their packaging in any material (including brochures, posters, catalogues, correspondence, press articles, audiovisual works, internet sites, intranet sites, etc.) without express prior written approval from HERMÈS. You agree to refrain from fabricating and/or arranging for the fabrication of, for itself or on behalf of third parties, products that are identical to, and/or similar to, and/or constituting imitations of the products displayed on the Website or derivative products within the meaning of federal and state intellectual property laws and regulations.

General Terms and Conditions of Sale

2.1. Reservation Conditions

2.1.1 Availability of the service and acceptance of our reservation conditions

In order to fulfill your expectations at best, products offered on the Website for reservation in store is subject to change at any time depending on the availability of our products in store.

Products available for reservation in store will be indicated:

by phone, after you tell the operator the store of your choice;
on the Website by selecting the store of your choice.

The availability of products comes directly from our stores and may be inaccurate if there is a change in our stocks. You will be notified of any changes as soon as possible.

The reservation service is offered free of charge. The reservation conditions in place at the time of your reservation will apply.

For any reservation made by phone: you must confirm verbally that you have read and accepted these General Terms and Conditions of Sale, prior to the reservation service of Hermès products. Otherwise, you will not be able to make a reservation; and

For any reservation made through the Website: you will be requested to confirm your acceptance of these General Terms and Conditions of Sale prior to the reservation of your order.

2.1.2 Registration of the reservation, time limits for products availability and duration of the reservation's validity

Once you have chosen a store as a collection point, checked the details of your reservation and the total price; and have validated all the General Terms and Conditions of Sale, you will receive an email from HERMÈS confirming that your reservation has been registered. This email should be retained as it constitutes proof that your reservation was received but it does not guarantee the reserved product is available.

For any reservation made during the opening hours of the selected Hermès store(s), HERMÈS will respond about the availability of the product in the selected store within four (4) working hours following your reservation request.

Any reservation made outside the opening hours of the selected Hermès store(s) will be processed on the next opening day of such store.

You will be notified about the availability of your reservation by call or email according to the contact details provided at the time of reservation.

HERMÈS reserves the right to change the initially planned time and/or date for the collection of the reservation, you will be notified at the earliest opportunity.

The selected products are reserved for a period of three (3) calendar days after you receive the email confirming the reservation. If the collection has not been made during this time period, the reservation will be cancelled, and it will no longer be possible to collect the product.

2.1.3 Collection methods and ownership

To collect and pay for your reserved product in store, you will need to provide ID and your reservation number.

If you want someone else to collect and pay for the product on your behalf, you must notify the store prior to the pick-up. This person will need to provide the following:

The email or text message informing you about the availability of your reservation; and
Her/his ID

HERMÈS retains full and entire ownership of the reserved products until the full payment and your collection of the products in store, at which point, the ownership of the products is transferred to you and you assume responsibility of the product(s).

2.1.4 No right of withdrawal

The sale made in store with the reserved product does not constitute an online sale from the Website. Your purchase will be subject to the general terms and conditions of sale applicable to the store in which you made the purchase. For return or exchange, if authorized by HERMÈS, please refer to general terms and conditions of sale applicable in the relevant store.

2.2. Customer Account

You are required to create an account or log in to your existing account in order to place your order on the Website or to create an e-reservation.

Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

In no event shall HERMÈS be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform HERMÈS immediately.

Creating an account allows you to:

track your deliveries and view your orders history;
return or exchange products;
add or change your shipping and billing addresses for future orders;
manage your subscriptions to the newsletter

2.3. Placing an Order

You may place your order via the Website or by telephone by calling 800-441-4488 from Monday to Friday, 9.00 a.m. to 6.00 p.m. Eastern Standard Time (“EST”) and on Saturday from 10.00 a.m. to 6.00 p.m. Eastern Standard Time (“EST”).

The delivery zone for products ordered via the Website and the 800 telephone number referred to above is restricted to the United States of America, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (the “Delivery Zone”) (see "Shipping and Delivery").

For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order.

You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to HERMÈS for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the HERMÈS products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. HERMÈS reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, HERMÈS shall not be liable for any error or inaccuracy in the photographs or graphical representations of HERMÈS products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website.

Please note that for customized scarves, embroidery is done by hand and stitching may be irregular.

HERMÈS reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if HERMÈS has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate business reason.

For any exceptional order, please contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website or at the 800 telephone number listed above.

All prices of HERMÈS products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery").

HERMÈS reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided the product ordered is available. HERMÈS reserves the right to reject or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

Payment is due immediately upon confirmation of your order. Store credits and/or gift certificates issued by HERMÈS boutiques are not accepted for payment on the Website.

All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, and JCB®. Your order will only be shipped once we have verified your payment method and received authorization to process your payment.

The services “3D Secure” and “American Express SafeKey" are implemented on the Website. These services protect credit and debit cards from unauthorized use when shopping on the Website. To use these services, you must register for 3D Secure or American Express SafeKey with the financial institution that issued your card. Once you have registered for 3D Secure or American Express SafeKey, you will be automatically prompted to provide your private password during the checkout process on the Website.

Your debit card or credit card will only be debited when your order is shipped. You will not be charged for unavailable products in your order.

Payment by PayPal®: we accept payments through Paypal® (except for orders made by phone, exchanges, and pre-orders). When completing your order, you will be automatically redirected to the PayPal® platform in which you will need to log in to your account. If you don't have a PayPal® account, you will be able to create one. After the validation of your order with PayPal®, you will be redirected to the confirmation page of Hermes.com. Additional delivery time may be required for orders completed using PayPal®. We are unable to accept PayPal® payment for telephone orders and exchanges. The payment of an exchange order is subject to the conditions of Article 11.5 below.

Payment by Apple Pay®: We accept payments through Apple Pay (except for phone orders and exchanges). This method of payment is compatible with Apple devices on which you have entered your information in the Apple Pay application.

When you select "add to cart", the Apple Pay option will appear on the page of the product added. You must select the Apple Pay button then (i) accept the Hermes General Terms and Conditions of Sale, (ii) using the information you entered in your Apple account, agree to create a customer account if you do not already have one, and accept the Hermes Privacy Policy.

For more information, please refer to our Privacy Policy.

Before confirming the payment, please verify that the information linked to your Apple account is correct, in particular the delivery address provided. HERMES will not be responsible for replacement or refund of the Products if the information provided on your Apple account is incorrect.

You must then confirm your order using the Touch ID or by entering your login details and the password to your Apple account.

When completing your order, you will be redirected to the confirmation page of Hermes.com.

If you have an Hermes customer account, your order will automatically be linked to your account.
If you do not already have an Hermes customer account, you will receive an email confirming the creation of your account. You will then receive a link to set a password for your customer account.

The payment of an exchange order is subject to the conditions of Article 11.6 below.

You will be asked to select the shipment method you would prefer as part of the order process. The delivery times below are from the date your order has shipped.

You can select from five delivery service options:

Ground service is complimentary on all orders excluding bicycles, furniture, and select exceptional items. “Exceptional items” are any non-furniture items priced greater than $2,000. Allow up to two (2) business days for your order to ship from the date your order was placed, unless subject to a shipping delay. You can expect to receive your order within one (1) to ten (10) business days from the shipment date. This option is not available for orders greater than $2,000.
Express 2 day service will cost $35. Fragrance, makeup, beauty Products, AirTags, and power banks are excluded from this shipping method. If your order reaches us before 2 p.m. (EST), it will be delivered within two (2) business days, unless subject to a shipping delay.
Standard Overnight service will cost $60. Fragrance, makeup, beauty Products, AirTags, and power banks are excluded from this shipping method. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay. This option is not available for Hawaii and Alaska.
Priority Overnight service will cost $70. Fragrance, makeup, beauty Products, AirTags, and power banks are excluded from this shipping method. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay. This option is not available for Hawaii and Alaska.
Saturday Delivery service will cost $85. Fragrance, makeup, beauty Products, AirTags, and power banks are excluded from this shipping method. If your order reaches us before 2 p.m. (EST) on Friday, it will be delivered on Saturday, unless subject to a shipping delay. This option is not available for Hawaii and Alaska.

Furniture, regardless of the price of the order, is subject to a freight fee of 6% of the retail subtotal, excluding sales tax, and not to exceed a maximum of $5,000.
Non-furniture orders with a price above or equal to $25,000 will ship with White Glove Delivery service at a cost $500.

For orders shipped to Colorado and Minnesota, Hermes collects a Retail Delivery Fee on taxable transactions delivered into Colorado and Minnesota.

We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.

11.1. To Hermes.com:

11.1.1 Principles and procedure of return

You may return any product ordered on the Website for exchange or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below (see articles 11.1.1 to 11.1.4).

Returned products must be in their original condition, with all labels and tags intact, attached, and free of any alteration or damage (including the HERMÈS Sellier tag). The product must be with all original packaging (the orange box and if possible the delivery box), together with the purchase invoice or a copy in the case of a partial return. HERMÈS has sole discretion in determining whether the products purchased via the Website are in original condition when returned.

Returning a product for exchange or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Log in to your account and click on "return or exchange items" in the "your orders" section. Follow the instructions which will allow you to:

choose the articles to return as well as the reason for the return;
download and print your pre-paid return label and a copy of your invoice.

If you are unable or do not wish to use the pre-paid label service, please contact Customer Service who will record your return. You can then return your package to the following address:

H.O.P.
Attn: Internet Returns and Exchanges
101 Herrod Boulevard
Dayton, New Jersey, 08810

In this case, please insure your package for the full retail value of the item. HERMÈS will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.

Returns conditions applicable to fragrance, makeup and beauty Products: Fragrance, makeup and beauty Products must not be opened and must be returned in their original packaging. If the transparent film has been opened or removed or if the Product has been used, the item will not be accepted for return or exchange. If a product is defective or has been damaged during delivery, customer must ensure when applicable that the bottle is still hermetically sealed (if this is not the case, contact Customer Service).

11.1.2. Exchanges

You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.

If you exchange an item for another item of greater value, you shall pay the difference in price.

If you exchange an item for another item of lesser value, you will be refunded the difference within ten (10) business days of receipt of the item returned by crediting your original form of payment.

If you exchange an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged shipping costs for the second delivery unless a more expedited shipping method is requested.

Only one exchange per item will be honored.

You will be responsible for all associated sales tax(es) on the exchanged item(s).

The following specific conditions apply to exchanges of gifts: If you received an item as a gift from the Website, you may exchange it for another item of equal or greater value only (the difference in price must be paid by you, the recipient of the gift) subject to the conditions below. No refund will be made if you exchange your gift for an item of lesser value.

You may exchange the item either:

for a different item in the same product category for scarves and ties; e.g. a silk twill scarf for a silk twill scarf, a silk twill tie for a silk twill tie or a tie in heavy silk for a tie in heavy silk;
for one or several different items which together are equal in value to the full value of the original item you received as a gift.

11.1.3. Refunds

If you request a refund, HERMÈS will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your original form of payment. Under no circumstances will you be granted an electronic credit usable on the Website, nor will the Website issue a store credit for use in an HERMÈS boutique. Shipping costs for expedited delivery are non-refundable.

11.1.4 Limitations to exchanges and refunds

We currently do not accept returns (neither exchanges nor refunds) for product purchased in HERMÈS boutiques via the Website.

A product ordered on the Website that has been personalized cannot be returned for exchange or refund.

Only one (1) return or exchange may be processed on an order.

11.2. To Hermès boutiques

Any HERMÈS product purchased (or received as a gift) from the Website may also be exchanged for a different product or for a store credit in select HERMÈS boutiques within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be in their original condition and packaging;
You must provide the original receipt along with your return, or a copy of the receipt if you are returning part of your order.

A list of HERMÈS boutiques offering exchange can be found by clicking on the link “Find a store” and is also printed at the back of the receipt.

The shipping costs of the delivery of a product purchased on the Website will not be refunded when you return (for exchange or store credit) the product to an Hermès boutique.

HERMÈS boutiques do not offer refunds on any product purchased on the Website. Under no circumstances will it be possible to credit your debit or credit card.

11.3. For collection in boutique

Upon collection of your order, you may request to a sales person:

an exchange or a store credit;
a refund, if returned to the Website (except in the case of an order received as a gift). The boutique will return your items to the corresponding service of the Website.

HERMÈS will use commercially reasonable steps to refund your credit card within ten (10) business days of HERMÈS’ receipt of the product.

11.4. Return policy for the Apple Watch

The Apple Watch Hermès must be returned to Hermes.com in its original packaging and cannot have already been paired or synced with an electronic device. The serial number on the Apple Watch Hermès being returned must match the serial number on the original receipt.

11.5. Returns & exchanges for PayPal® orders

If you ask for an exchange for an order completed with PayPal®, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal®payment for the additional amount owed to complete the exchange order (Hermes.com is unable to access personal PayPal®information). If the amount of the new order equals the initial order, no credit card information/payment will be required. If you ask for a refund, your PayPal®account will be credited the original purchase amount, excluding any shipping costs.

11.6. Returns & exchanges for Apple Pay orders

If you ask for an exchange for an order completed with Apple Pay, and if the amount of the new exchange order is higher that the initial order, only bank card payments will be accepted. The details of your bank card will be required to complete the purchase.

If you ask for a partial or total refund, your Apple Pay account will be credited the original purchase amount.

11.7. Returns & exchanges for HERMÈS shoes

Hermès shoes must be tried on clean, dry, and non-abrasive or carpeted surfaces to prevent damage to the soles until you are sure of your purchase. Failure to do so may result in non-acceptance of your return.

Specific Terms and Conditions of Sale Applicable to Orders of Furniture

Specific Terms and Conditions of Sale Applicable to Orders of “petit h” Products

Specific Terms and Conditions of Sale Applicable to Hermès Event Booking

1. Legal information

Editor

HERMÈS INTERNATIONAL
French joint-stock company
Share capital : € 53 840 400,12
Head office : 24 rue du faubourg Saint-Honoré, Paris (75008), France
Paris immatriculation number: 572 076 396
Phone: +33 (0)1 40 17 47 17

Publication director: Axel Dumas

Hosting company

Amazon Web Services UK limited
Greenhills Road, Tymon North, Dublin, Ireland
+1 844-902-4700

2. Terms and Conditions of Use

The use of this website https://www.hermes.com/us/en/story/316950-onthewingsofhermes-usa (“Site”), published by Hermès International (“HERMES”), is subject to these general conditions of use (“Terms and Conditions of Use”). By using the Site, you acknowledge having read, understood, and accepted without reserve these Terms and Conditions of Use.

HERMES may modify and update these Terms and Conditions of Use at any time. The Terms and Conditions of Use in force at the time of use of the Site are those which are binding on you. We advise you to keep yourself regularly informed of the conditions in force.

2.1 Object

This Site allows you to submit a request to register for an event organized by HERMES or one of the companies of the Hermès Group (the "Events").

Appointment requests are made on the Site by:

selecting the day and time of your choice from those offered;
completing all the fields provided on the collection form. Otherwise, we will not be able to process your request; and
accepting the Terms and Conditions of Use and clicking on the "Validate" button.

You will receive an email confirming that your request has been taken into account (the "Confirmation Email"). Invitations are personal and cannot be transferred to other people.

You will be able to cancel your participation in the Event from the Confirmation Email.

2.2. Intellectual Property

All materials featured on the Site (including without limitation, drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of HERMÈS or its subsidiaries. You may not reproduce, by any means or process, in whole or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Hermes.com website, including without limitation, the Site.

The "Hermès" trademark, the device trademark of a horse and carriage and all other Hermès-related trademarks and logos, whether or not registered, displayed on the Hermes.com website, as well as the domain name "Hermes.com", are and will remain the exclusive property of HERMÈS. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express approval of HERMÈS in each instance is prohibited.

You may not remove any copyright (droit d'auteur), trademark or other proprietary notice contained on the Hermes.com website or any content contained therein. You may make a single copy of web pages published on the Hermes.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright (droit d'auteur) and other proprietary notices contained therein.

2.3 Disclaimer of warranty

HERMÈS does not warrant or represent that:

the Site is free from viruses, data overwriting programs, trojan horses or other destructive material;
the information contained on the Hermes.com website is accurate, complete or up to date.
The Site may contain technical inaccuracies or other defects and HERMÈS does not warrant that such defects will be corrected. The Site and its contents are provided on an "as is" and "as available" basis. HERMÈS expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Hermes.com website or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This disclaimer of warranty shall apply to the fullest extent permitted by law.

2.4 Limitation of liability

HERMÈS shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Hermes.com website. This limitation of liability shall apply to the fullest extent permitted by law.

3. Contact

For any questions or complaints about these Terms and Conditions of Use or about our personal data protection policy, we invite you to contact customer service by:

telephone on +49 (0) 89 2030 3202, Monday to Saturday from 10 a.m. to 7 p.m.,
e-mail to: [email protected]
postal mail: Hermès International, 24 rue du Faubourg Saint Honoré, 75008 Paris