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Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

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Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

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But you can also contact us:

Customer Service

Call 800-441-4488

Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

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Thanks to your Hermès account, you will be able to:

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• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

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Customer Service

Call 800-441-4488

Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

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Customer Service

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Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

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New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

Exchange details

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Customer Service

Call 800-441-4488

Monday to Friday: 9am - 6pm ET Thursday: 9am - 7pm ET Saturday: 10am - 6pm ET

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .