FAQ | Hermès USA

Have a question?

You may find your answer in our frequently asked questions.

Online shopping

If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure or the site operations.

Customer account

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For all questions pertaining to your customer account.

Products

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For all questions pertaining to our products, their availability, size and maintenance of Hermès products.

The House of Hermès

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To learn more about our expertise or actions and also about the security and confidentiality of the data you provide to us.

Your information

Oops, the account you are connected with is not located in Canada and it does not allow to reserve online. To continue, please log out and click the “reserve” button again. You will be able to create a new compatible account and finalize your reservation. (Do not forget to use a different mail address)

Thank you!

Your reservation request has been taken into account.

You will receive a confirmation e-mail from the store within four business hours.
Please, wait for the email confirmation before visiting the store.

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E-Fapiao

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Please fill Fapiao information in Chinese.

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Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Frequently Asked Questions

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Orders

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

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Account

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Personal information

Title *

Select

First name *

Last name *

Telephone number *

Date of birthtest

Select month

Last name 2 *

First name 2 *

Telephone 2 *

Billing information

Please select your country *

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Company

Address *

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State *

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Province

District

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City *

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District *

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Have a question? You may find an answer in our FAQs. But you can also contact us:

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Order details

Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

* Required information

New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday through Friday: 9am - 6pm ET Saturday: 10am - 6pm ET

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .