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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday to Friday 9:00 a.m. - 6:00 p.m. ET

Thursday 9:00 a.m. - 7:00 p.m. ET

Saturday 10:00 a.m. - 6:00 p.m. ET

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

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Order Summary

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

Send us an email

Please note this is not the final bill

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

Send us an email

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

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Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
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Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

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Please make sure you have read and understood the Terms and Conditions before you return your item.

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 800-441-4488

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET

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Your Return Method

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Here to help

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Hermès stores

Women's show spring-summer 2018

Our cave of wonders

Hooked on perfection

​A Robotic Dream

Hermesmatic in Nashville

Essential Accessories

Twilly d’Hermès, the scent of the Hermès girls

Apple Watch Hermès, Artistry Unbound

Here to help

Here to help

Billing address

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Billing address

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Here to help

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Your Return Method

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Hermès stores

A Robotic Dream