Legal issues

Last updated 29 May 2018

Legal issues of Hermes.com website

The seller of the goods offered for sale on the Hermes.com website is HERMÈS SELLIER, which is a subsidiary of HERMÈS INTERNATIONAL. HERMÈS SELLIER, has been granted the right to sell a selection of Hermès Products on the Internet network in Europe.

HERMÈS SELLIER
Company with capital of 4 976 000 €
Registered Office: 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)
696 520 410 RCS PARIS
VAT PT 980217113
Tel: +33 (0)1 49 92 38 92

Email: service.pt@hermes.com

Hosting company

Credits

Original concept/Conception and development: AKQA
Artistic Director: Pierre-Alexis Dumas
Editorial Director: Olivier Wicker

Women

Alchimie cinemagraphs
Photography: Tim Elkaïm

Women spring-summer 2018 pre-collection booklet
Photography: Cédric Bihr

Le Monde d’Hermès, spring-summer 2018 – “Écrin solaire”
Photography: Mark Peckmezian

Ready-to-Wear
Photography: Cédric Bihr

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Belts
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs / Cédric Bihr

Men

Le Monde d’Hermès, spring-summer 2018 – “Un air de Buenos Aires”
Photography: Jack Davison

Le Monde d’Hermès, spring-summer 2018 – “Les princes de Boca”
Photography: Maciek Pozoga

Upside Down series
Photography: Sébastien Zanella

Le Monde d’Hermès, autumn-winter 2017 – “Garde-Meuble”
Photography: Ilaria Orsini

Le Monde d’Hermès, autumn-winter 2017 – “Crossed paths”
Photography: Paul Wetherell

Home

Le Monde d’Hermès, spring-summer 2018 – “ OIffside”
Photography: Romain Laprade

Le Monde d’Hermès, autumn-winter 2017 – “Papiers feints”
Photography: Steve Harries

Toutenpapier series
Photography: Éric Poitevin

Lighting series
Photography: Éric Poitevin

Équilibre series
Photography: Éric Poitevin

Liens collection
Photography: Éric Poitevin

Porcelaine series
Photography: Jérôme Galland

Game and object series
Photography: Éric Poitevin

Beach towel collection
Photography: Grigori Rassinier

Games, objects, textiles, beach
Photography: Studio des fleurs/Cédric Bihr/Yann Deret and ArtOfCol/Philippe Garcia

Tableware
Photography: Christophe Fillioux/Studio des fleurs/Jérôme Galland/Bérangère Roques

Jewelry and fashion jewelry

Autumn-winter 2018 worn views
Photography: Tim Elkaïm

Hermèsistible, autumn-winter 2017 and spring-summer 2018
Photography: Adeline Mai

Spring-summer 2018 worn views
Photography: Tim Elkaïm

Women and men
Photography: Studio des fleurs

Equestrian

Saddles, horse and stable
Photography: Studio des fleurs

Riders
Photography: Cédric Bihr/Studio des fleurs

petit h

Introduction image for petit h
Photography: Sylvie Becquet

Fragrances

Print campaign Twilly d’Hermès
Photography: Liz Collins

Fragrances
Photography: Studio des fleurs/Angelin Preljocaj

Reading and writing

Reading and writing
Photography: Studio Rouchon Paris

Baby Gifts

Baby Gifts
Photography: Studio Rouchon Paris

Bespoke

Hermès Made to measure – “An Uppercut Above”
Photography: Vincent Leroux

Hermès Made to measure – “Vroom with a view”
Photography: Alexis Goure

Hermès Made to measure - “Messing about in a boat”
Photography: Julien Oppenheim

Hermès Made to measure - “Top-Drawer display”
Photography: Quentin Bertoux

Hermès Made to measure - “Bespoke shirts: Cuff Call”
Photography: Estelle Hanania

Hermès Made to Measure – “Wall”
Photography: Grégoire Alexandre (Carole Lambert agency)

Leather

Le Monde d’Hermès spring-summer 2017 – “Cuir de Russie”
Photography: Jeff Boudreau

Leather Goods Collection Lookbook, spring-summer 2017– “Sac Kelly Sellier en toile de camp imprimée”
Photography: Osma Harvilahti

Leather goods lookbook, autumn-winter 2017
Photography: Osma Harvilahti

Leather goods lookbook, spring-summer 2018
Photography: Tim Elkaïm

Bags, luggage and small leather goods
Photography: Studio des fleurs

Silk

Men’s silk booklet, autumn-winter 2017
Photography: Bruno Staub (worn views)/Carl Kleiner (still images)

Women’s silk booklet, autumn-winter 2017
Photography: Dario Catellani

Women’s silk booklet, spring-summer 2018
Photography: Oliver Hadlee Pearch

Men’s ties booklet, spring-summer 2018
Photography: Quentin de Briey

Men’s silk scarves booklet, spring-summer 2018
Photography: Quentin de Briey

Scarves and silk accessories
Photography: Studio des fleurs

Ties
Photography: Studio des fleurs

Watches
Watches
Photography: Calitho

Apple Watch Hermès

Apple Watch Hermès
Photography: Viviane Sassen/Jonas Lindst

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Cart

You have no items in your cart.

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Please note this is not the final bill

Track your order

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday 9.30am - 5.30pm

Saturday 9am - 5pm

Email us

Frequently Asked Questions

See all FAQs

View more orders

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Add an address

Edit address

*Required information

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Address *

Address continued

City *

State *

- Select -

Province

Zip code *

Zip +

Telephone number *

Telephone 2 *

So we can better tailor information and news for you, please add your address details.

*Required information

Please select your country *

Select

Gender

Select

Title *

Select

City *

Zip code *

Zip +

Address continued

I have read and accept the gereral terms and conditions of sale and use of the Hermès.com website, as well as the privacy policy.

Address line 1 *

Street address, P.O.Box, company name, c/o.

Forgot your password?

*Required information

Please select your country *

Select

Email *

Gender

Select

Last name 2

First name 2

Title *

Select

First name *

Last name *

Zip code *

I wish to be informed of a new about the Hermès Group and I accept that my personal data may be communicated to Hermès companies.

Contact details

*Required information

Billing address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Email *

Password Change password

Telephone number *

Telephone 2 *

Company

Address *

Address continued

City *

State *

- Select -

Province

Zip code *

Zip +

Date of birth

Select month

Account

Sign inor create an account.

Welcome back!Sign in to your account

Track your order

Track, exchange or return an order
Profile information

Sign-out

New user?

Create an account

Already have an account?

New user?

Create an account

Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Billing address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Telephone number *

Telephone 2 *

Address *

Address continued

City *

State *

- Select -

Province

Zip code *

Zip +

Date of birth

Select month

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

*Required information

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Send us an email

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .