Legal issues

Last updated 3 Sep 2018

Legal issues of Hermes.com website

The seller of the goods offered for sale on the Hermes.com website is HERMÈS SELLIER, which is a subsidiary of HERMÈS INTERNATIONAL. HERMÈS SELLIER, has been granted the right to sell a selection of Hermès Products on the Internet network in Europe.

HERMÈS SELLIER
Company with capital of 4 976 000 €
Registered Office: 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)
696 520 410 RCS PARIS
VAT PT 980217113
Tel: +33 (0)1 49 92 38 92

Email: service.pt@hermes.com

Hosting company

Credits

Original concept/Conception and development: AKQA
Artistic Director: Pierre-Alexis Dumas
Editorial Director: Olivier Wicker

Women
Le Monde d’Hermès 73 fall-winter 2018 – « En forêt »
Photography : Tom Johnson

Le Monde d’Hermès 73 fall-winter 2018 – « Carré de reines »
Photography : Letty Schmiterlow

Alchimie cinemagraphs
Photography: Tim Elkaïm

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs / Cédric Bihr

Men
Le Monde d’Hermès 73 fall-winter 2018 – « The Graduate »
Photography: Julia Noni

Backstage Fashion Show AH 18
Photography : Edouard Caupeil

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs/Cédric Bihr

Home

Lightneing
Photography : Éric Poitevin

Toutenpapier series
Photography: Éric Poitevin

Liens collection
Photography: Éric Poitevin

Porcelaine series
Photography: Jérôme Galland

Game and object series
Photography: Éric Poitevin

Beach towel collection
Photography: Grigori Rassinier

Games, objects, textiles, beach
Photography: Studio des fleurs/Cédric Bihr/Yann Deret and ArtOfCol/Philippe Garcia

Tableware
Photography: Christophe Fillioux/Studio des fleurs/Jérôme Galland/Bérangère Roques

Jewelry and fashion jewelry
Hermèsistible, spring-summer 2018 and autumn-winter 2017
Photography: Adeline Mai

Women and men
Photography: Studio des fleurs

Leather
Leather goods lookbook, spring-summer 2018
Photography: Tim Elkaïm

Leather goods lookbook, fall-winter 2018
Photography: Tim Elkaïm

Leather Goods Collection Lookbook, spring-summer 2017– “Sac Kelly Sellier en toile de camp imprimée”
Photography: Osma Harvilahti

Bags, luggage and small leather goods
Photography: Studio des fleurs

Equestrian
Saddles, horse and stable
Photography: Studio des fleurs

Riders
Photography: Cédric Bihr/Studio des fleurs

Silk
Podium visuals
Photography: Tim Elkaïm

Men’s ties and silk scarve booklets, autumn-winter 2018
Photography: Quentin de Briey

Scarves and silk accessories
Photography: Studio des fleurs

Ties
Photography: Studio des fleurs

petit h
Introduction image for petit h
Photography: Sylvie Becquet

petit h
Photography: studio Rouchon Paris

Bespoke
Hermès Made to measure – “An Uppercut Above”
Photography: Vincent Leroux

Hermès Made to measure – “Vroom with a view”
Photography: Alexis Goure

Hermès Made to measure - “Messing about in a boat”
Photography: Julien Oppenheim

Hermès Made to measure - “Top-Drawer display”
Photography: Quentin Bertoux

Hermès Made to measure - “Bespoke shirts: Cuff Call”
Photography: Estelle Hanania

Fragrances
Print campaign Twilly d’Hermès
Photography: Liz Collins

Fragrances
Photography: Studio des fleurs/Angelin Preljocaj

Watches
Watches
Photography: Calitho

Reading and writing
Reading and writing
Photography: Studio Rouchon Paris

Baby Gifts
Baby Gifts
Photography: Studio Rouchon Paris

Apple Watch Hermès
Apple Watch Hermès
Photography: Viviane Sassen/Jonas Lindst

IDO
Volt'h
Photography : Estelle HANANIA

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

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Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Please note this is not the final bill

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Frequently Asked Questions

See all FAQs

View more orders

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

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I have read and accept the gereral terms and conditions of sale and use of the Hermès.com website, as well as the privacy policy.

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Billing address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Telephone number *

Telephone 2 *

Address *

Address continued

State *

- Select -

Province

City *

- Select -

District *

- Select -

Zip code *

Date of birth

Select month

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

*Required information

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .