Legal issues

Last updated 3 Jul 2018

Legal issues of Hermes.com website

The seller of the goods offered for sale on the Hermes.com website is HERMÈS SELLIER, which is a subsidiary of HERMÈS INTERNATIONAL. HERMÈS SELLIER, has been granted the right to sell a selection of Hermès Products on the Internet network in Europe.

HERMÈS SELLIER
Company with capital of 4 976 000 €
Registered Office: 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)
696 520 410 RCS PARIS
VAT PT 980217113
Tel: +33 (0)1 49 92 38 92

Email: service.pt@hermes.com

Hosting company

Credits

Original concept/Conception and development: AKQA
Artistic Director: Pierre-Alexis Dumas
Editorial Director: Olivier Wicker

Institutional
Know-how videos
Artistic direction: AMPM
Directing: Tadzio

Women
Alchimie cinemagraphs
Photography: Tim Elkaïm

Women spring-summer 2018 pre-collection booklet
Photography: Cédric Bihr

Le Monde d’Hermès, spring-summer 2018 – “Écrin solaire”
Photography: Mark Peckmezian

Ready-to-Wear
Photography: Cédric Bihr

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Belts
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs / Cédric Bihr

Men
Le Monde d’Hermès, spring-summer 2018 – “Un air de Buenos Aires”
Photography: Jack Davison

Le Monde d’Hermès, spring-summer 2018 – “Les princes de Boca”
Photography: Maciek Pozoga

Upside Down series
Photography: Sébastien Zanella

Le Monde d’Hermès, autumn-winter 2017 – “Garde-Meuble”
Photography: Ilaria Orsini

Le Monde d’Hermès, autumn-winter 2017 – “Crossed paths”
Photography: Paul Wetherell

Ready-to-Wear
Photography: Cédric Bihr

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Belts
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs/Cédric Bihr

Home
Le Monde d’Hermès, spring-summer 2018 – “ OIffside”
Photography: Romain Laprade

Le Monde d’Hermès, autumn-winter 2017 – “Papiers feints”
Photography: Steve Harries

Toutenpapier series
Photography: Éric Poitevin

Lighting series
Photography: Éric Poitevin

Équilibre series
Photography: Éric Poitevin

Liens collection
Photography: Éric Poitevin

Porcelaine series
Photography: Jérôme Galland

Game and object series
Photography: Éric Poitevin

Beach towel collection
Photography: Grigori Rassinier

Games, objects, textiles, beach
Photography: Studio des fleurs/Cédric Bihr/Yann Deret and ArtOfCol/Philippe Garcia

Tableware
Photography: Christophe Fillioux/Studio des fleurs/Jérôme Galland/Bérangère Roques

Lighting video

Artistic direction and directing: AMPM

Jewelry and fashion jewelry
Autumn-winter 2018 worn views
Photography: Tim Elkaïm

Hermèsistible, autumn-winter 2017 and spring-summer 2018
Photography: Adeline Mai

Spring-summer 2018 worn views
Photography: Tim Elkaïm

Women and men
Photography: Studio des fleurs

Filet d’or
Artistic direction and directing: AMPM

Equestrian
Saddles, horse and stable
Photography: Studio des fleurs

Riders
Photography: Cédric Bihr/Studio des fleurs

Equestrian universe film
Artistic direction and directing: AMPM

Partner riders
Artistic direction and directing: AMPM

petit h
Introduction image for petit h
Photography: Sylvie Becquet

Inside Petit h videos
Artistic direction and directing: AMPM

Fragrances
Print campaign Twilly d’Hermès
Photography: Liz Collins

Fragrances
Photography: Studio des fleurs/Angelin Preljocaj

Reading and writing
Reading and writing
Photography: Studio Rouchon Paris

Baby Gifts
Baby Gifts
Photography: Studio Rouchon Paris

Bespoke
Hermès Made to measure – “An Uppercut Above”
Photography: Vincent Leroux

Hermès Made to measure – “Vroom with a view”
Photography: Alexis Goure

Hermès Made to measure - “Messing about in a boat”
Photography: Julien Oppenheim

Hermès Made to measure - “Top-Drawer display”
Photography: Quentin Bertoux

Hermès Made to measure - “Bespoke shirts: Cuff Call”
Photography: Estelle Hanania

Hermès Made to Measure – “Wall”
Photography: Grégoire Alexandre (Carole Lambert agency)

Leather
Le Monde d’Hermès spring-summer 2017 – “Cuir de Russie”
Photography: Jeff Boudreau

Leather Goods Collection Lookbook, spring-summer 2017– “Sac Kelly Sellier en toile de camp imprimée”
Photography: Osma Harvilahti

Leather goods lookbook, autumn-winter 2017
Photography: Osma Harvilahti

Leather goods lookbook, spring-summer 2018
Photography: Tim Elkaïm

Bags, luggage and small leather goods
Photography: Studio des fleurs

Small leather goods City

Artistic direction and directing: AMPM

Small leather goods Camail

Artistic direction and directing: AMPM

Silk
Men’s silk booklet, autumn-winter 2017
Photography: Bruno Staub (worn views)/Carl Kleiner (still images)

Women’s silk booklet, autumn-winter 2017
Photography: Dario Catellani

Women’s silk booklet, spring-summer 2018
Photography: Oliver Hadlee Pearch

Men’s ties booklet, spring-summer 2018
Photography: Quentin de Briey

Men’s silk scarves booklet, spring-summer 2018
Photography: Quentin de Briey

Scarves and silk accessories
Photography: Studio des fleurs

Ties
Photography: Studio des fleurs

Watches
Watches
Photography: Calitho

Apple Watch Hermès
Apple Watch Hermès
Photography: Viviane Sassen/Jonas Lindst

Please read the General Terms and Conditions of Sale and General Terms and Conditions of Use of the Hermes.com website and the Privacy Policy of the Hermes.com website.

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

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The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Please note this is not the final bill

Track your order

Want to return an item?

To request an exchange or a refund, please to your accountTo request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday 9.30am - 5.30pm

Saturday 9am - 5pm

To write to us

Frequently Asked Questions

See all FAQs

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Billing address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

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Address *

Address continued

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Have a question? You may find an answer in our FAQs. But you can also contact us:

*Required information

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .