Legal issues

Last updated 2 Apr 2019

Legal issues of Hermes.com website

Seller

The seller of the goods offered for sale on the Hermes.com website is HERMÈS SELLIER, which is a subsidiary of HERMÈS INTERNATIONAL. HERMÈS SELLIER, has been granted the right to sell a selection of Hermès Products on the Internet network in Europe.

HERMÈS SELLIER
Company with capital of 4 976 000 €
Registered Office: 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)
696 520 410 RCS PARIS
VAT PT 980217113
Tel: +33 (0)1 49 92 38 92

Email: service.pt@hermes.com

Credits

Original concept/Conception and development: AKQA
Artistic Director: Pierre-Alexis Dumas
Editorial Director: Olivier Wicker

Women

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs / Cédric Bihr

Know-how shoes
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Men

Le Monde d’Hermès 74 spring-summer 2019 – "Arcosanti Dream"
Photography: Samuel Bradley

Lookbook Shoes Fall-Winter 2018
Photography: Tim Elkaïm

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs/Cédric Bihr

Home

Pli'H
Photography: Adrian Samson

Lightneing
Photography : Éric Poitevin

Furnitures
Photography: Éric Poitevin

Beach towel collection
Photography: Grigori Rassinier

Press release Milan 2017
Photography: Maud Remy Lonvis

Objects:
Photography: Studio des fleurs

Lighting films
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how cashmere
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how porcelain
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Fashion accessories

Know-how hats
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how gloves
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Jewelry and fashion jewelry

Women
Photography : Julia Noni

Women and men
Photography: Studio des fleurs/Nicole Maria Winkler

Know-how jewels
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how enamel
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Leather

Leather goods lookbook, fall-winter 2018
Photography: Tim Elkaïm

Bags, luggage and small leather goods
Photography: Studio des fleurs

Small leather goods City
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Small leather goods Camails
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how leather
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Equestrian

Un cheval dans la ville
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Know-how saddles
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Saddles, horse and stable
Photography: Studio des fleurs

Riders
Photography: Cédric Bihr/Studio des fleurs

Silk

Women’s silk booklet, spring-summer 2019
Photography: Sam Rock

Men’s ties booklet, spring-summer 2019
Photography: Isaac Marley Morgan

Scarves and silk accessories
Photography: Studio des fleurs

Ties
Photography: Studio des fleurs

Know-how silk
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

petit h

Treasure Trunk
Photography: Iciar J. Carrasco

Introduction image for petit h
Photography: Sylvie Becquet

petit h
Photography: studio Rouchon Paris

Bespoke
Hermès Made to measure – “An Uppercut Above”
Photography: Vincent Leroux

Hermès Made to measure – “Vroom with a view”
Photography: Alexis Goure

Hermès Made to measure - “Messing about in a boat”
Photography: Julien Oppenheim

Hermès Made to measure - “Babyfoot”
Photography: Charly Gosp

Hermès Made to measure - “Sac à malice”
Photography: Cléo Charluet

Hermès Made to measure - “Skateboard”
Photography: Benedict Redgrove

Hermès Made to measure - “Top-Drawer display”
Photography: Quentin Bertoux

Hermès Made to measure - “Jungle Love”
Photography: Picotin

Hermès Made to measure - “Bespoke shirts: Cuff Call”
Photography: Estelle Hanania

Hermès Made to measure - “Crosses Hocky”
Photography: Woody Tassel

Fragrances

Terre d'Hermès Vétiver
Boo George, Ambroise Tezenas

Eau de Citron Noir
Photography: Cédric Bihr

Eau de Citron Noir
Photography: Cédric Birh

Collection Colognes
Photography: Les Blooms

Collection Hermessence
Photography: Gustav Almestal

Fragrances
Photography: Studio des fleurs/Angelin Preljocaj

Watchmaking
Watches
Photography: Calitho

Know-how watchmaking
Artistic direction: AM / PM (Muriel Abecassis, Philippe Moyen)

Reading and writing
Reading and writing
Photography: Maud Remy Lonvis

Baby Gifts
Baby Gifts
Photography: Studio Rouchon Paris

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

E-Fapiao

FAPIAO INFORMATION

Please fill Fapiao information in Chinese.

* Required information

Cart

You have no items in your cart.

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Frequently Asked Questions

See all FAQs

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Add an address

Edit address

* Required information

Please select your country *

Select

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Address *

Address continued

State *

- Select -

Province

City *

- Select -

District *

- Select -

Zip code *

Zip +

Telephone number *

Telephone 2 *

Forgot your password?

Contact details

* Required information

Personal information

Title *

Select

First name *

Last name *

Telephone number *

Date of birth

Select month

Last name 2 *

First name 2 *

Billing information

Please select your country *

Select

Company

Address *

Address continued

State *

- Select -

Province

City *

- Select -

District *

- Select -

Zip code *

Account

Profile information

Sign-out

Create an account

Already have an account?

Create an account

Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Personal information

Title *

Select

First name *

Last name *

Telephone number *

Date of birth

Select month

Last name 2 *

First name 2 *

Telephone 2 *

Billing information

Please select your country *

Select

Company

Address *

Address continued

State *

- Select -

Province

City *

- Select -

District *

- Select -

Zip code *

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

* Required information

Please select a subject *

Please select a subject

Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

* Required information

New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +800 43005757

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .