Hermès Canada - The official Hermès online store

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays) 9.00 a.m. - 5.00 p.m. EST

Send an email

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Complete for delivery at an office or hotel.

Telephone number *

This will only be used to contact you about your delivery.

Telephone 2 *

Please add a few more details to create your account.

Address *

Address continued

Complete for delivery at an office or hotel.

City *

State *

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Province

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Zip +

Have a question? You may find an answer in our FAQs. But you can also contact us:

*Required information

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Please note this is not the final bill

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .