Hermes - The official Hermes online store

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Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

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Please note this is not the final bill

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday 9.30am - 5.30pm AEST

Email us

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

Please note this is not the final bill

Request an exchange

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

Exchange details

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Send us an email

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .