General Terms and Conditions of Use for the Hermes.com Website

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General Terms and Conditions

General terms and conditions
1. Personal Data & Privacy Policy
2. Intellectual Property
3. Linking
4. Limitation of Liability
5. Disclaimer of Warranty
6. Governing Law – Disputes
7. Waiver
8. Severability

General Terms and Conditions of Sale

General Terms and Conditions of Sale
1. Scope and Agreement on the Terms and Conditions of Sale
2. Placing an Order – Customer Account
3. Products Availability
4. Order Confirmation
5. Price Payment
6. Shipping and Delivery - Delivery and In-Store Collection Zones
7. Shipping and Delivery - Shipping costs
8. Delivery Time - Time required for delivery and collection
9. Delivery Time - Problems of delivery
10. Returns - Exchanges – Refunds
11. Reservation of title
12. Proof - Limitation of Liability
13. Governing Law - Disputes
13. Governing Law – Disputes

Specific Terms and Conditions of Sale Applicable to Orders of Furniture

Specific Terms and Conditions
1. Terms of Delivery
2. No Exchange or Return of Furniture
3. Claims
4. Compliance
5. Limited Warranty
6. Limited remedy
7. Risk of Loss
8. Governing Law

Specific Terms and Conditions of Sale Applicable to Orders of “petit h” Products

Specific terms and Conditions
1. Online Returns for Refund only- No exchanges of Petit h
2. Disclaimer of Warranty

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Service

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET