Returns and exchanges

We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.
Nevertheless please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times.
The delay may vary among card issuers; we have no control over this process or the corresponding processing times.
 

Products purchased online may be exchanged in an Hermès store within thirty (30) calendar days following the delivery date.Hermès stores do not refund products purchased via Hermes.com. Certain items purchased via Hermes.com cannot be exchanged in the store; depending on the type of product and sometimes on the country of delivery, the return of these products for exchange or refund may either be initiated online via Hermes.com or may require you to contact the Hermès Customer Service department to organize their return. The list of products and delivery countries requiring a specific return process is available in the GCS. You will find the list of Hermès stores at www.hermes.com/gr/en/find-store/.

Returns conditions applicable to perfume, makeup and beauty Products 
Perfume, make-up and beauty Products must not have been opened and must be returned in their original packaging with their transparent film. When returning a defective Product or a Product that has been damaged during delivery, you must ensure that the bottle is still hermetically sealed; if this is not the case, please contact the Customer Service. 
The return by post of perfume and/or nail polish products is not possible. This type of Products is regarded as dangerous goods and cannot be returned using our carrying firms’ services. To return a perfume and/or nail polish, please contact our Customer Service. 

- Returns conditions applicable to belt kits 
If you have purchased a belt kit comprising a belt strap and buckle, the item can only be returned or exchanged as a complete set of leather strap plus buckle. 

- Conditions for Returns conditions applicable to HERMÈS shoes 
HERMÈS shoes must be tried on clean, dry and non-abrasive surfaces to prevent irreparable damage to the soles and or any part of the shoe. Failure to do so may result in non-acceptance of return.

- Conditions for returning the bicylcle "Le Flâneur" :
Please contact our Customer Service to arrange a return. The product must be returned in its original packaging.

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered via Hermes.com within thirty (30) calendar days of the delivery date. Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return. In the case of an exchange or request for a refund, the product may be returned free of charge using our prepaid return label system. If the items were a gift, you may only exchange them for items of the same value. Please contact our Customer Service department, who will send you the prepaid return label by email. The following conditions apply for fragrance returns: the product must not have been opened and must be returned in its original packaging (wrapped in transparent film); in the case of a return of a product damaged on arrival, the customer must ensure that the bottle remains sealed (otherwise, please contact our Customer Service department). Hermès stores do not refund products purchased via Hermes.com. RETURNING YOUR ITEMLog into your account and click "ask for an exchange or a refund" in the "your orders" section. Follow the instructions, which will allow you to: choose the items to be returned and the reason you are returning them choose your shipping method (package pick-up at home, with an appointment service)download and print your prepaid return label. If you are unable or do not wish to use the prepaid return label service, please contact our Customer Service department, who will record your return. In this case, it is your responsibility to prove that the goods have been returned and to return them via a recognized carrying firm of your choice that will provide proof of shipping and delivery. You will bear the costs of returning the goods. Hermès is not responsible for items returned to Hermes.com that are lost, misdirected or delivered late by a carrying firm of your choice. It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.
The return by post of perfume and/or nail polish products is not possible. To return a perfume and/or nail polish, please contact our Customer Service.