Delivery

For security reasons, all Hermes.com packages are delivered in person and a signature may be requested upon delivery. No package can be dropped off at a mailbox.

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.

Items purchased on this website can only be delivered to Greece for more details please consult our GCS. Any delivery address located outside the country mentioned will be refused when placing the order. Hermes.com will not process an order with a P.O. Box and to forwarding compagnies

A signature may be required upon receipt of your order.

Shipping conditions to Greece (options applicable subject to availability of the following shipping services at the time of purchase):  
- Standard : free shipping costs 
- Express: EUR 10

Specific shipping services:

- Shipping costs for a "Le Flâneur" bike amount is EUR 150. The shipping is carried out by a specific carrying firm by appointment only. The Customer Service department will contact you to arrange a delivery time.

- For furniture/lighting a delivery fee amounting to 6% of the order’s amount with a cap of EUR 5.000 will be charged. 

To track your order, click the "Account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone or by email under the "Contact us" section.

Standard delivery time is from six (6) to eight (8) business days for all orders placed and validated before 1 p.m. on a business day*, 

Express delivery times is from one (1) to three (3) business days for all orders placed and validated before 1 p.m. on a business day*,  

*Business days comprise every day from Monday to Friday, excluding public holidays 
Orders including a perfume require an (1) additional business day for delivery. 

For security reasons, Hermes.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. 
All Hermes.com packages are delivered in person and a signature may be requested upon delivery.