General Terms and Conditions of Sale

Last updated 23 Oct 2018

General Terms and Conditions of Sale

General Terms and Conditions of Sale

1. Seller’s Identification

2. Scope of Application and Acceptance of the General Terms and Conditions of Sale

3. Ordering Methods

4. Availability of Products

5. Ordering Procedure

6. Price – Methods of Payment Accepted

7. Title Retention

8. Shipping Methods and In-Store Collection

9. Delivery Problems

10. Right of Withdrawal – Returns, Exchanges and Refunds

11. Procedure for Returns, Exchanges and Refunds

12. Legal and commercial guarantees

13. After-sales service and availability of replacement parts

14. Limitation of Liability

15. Governing Law - Disputes

APPENDIX: MODEL WITHDRAWAL FORM

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

The Customer Service Department

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm