Delivery

Shipping conditions (options applicable subject to availability of the following shipping services at the time of purchase):

The shipping costs are as follows:

• UPS Standard: free shipping costs
• UPS Express service at a cost of £15
   

UPS Standard delivery times:

•  two (2) to three (3) business days for all orders placed and validated before one (1) p.m. on a business day;
• three (3) to four (4) business days for all orders placed and validated after one (1) p.m. on a business day.

For delivery to the Scilly islands:  six (6) business days following the order.
For delivery to the Orkney, Hebrides and Shetland islands: eight (8) to nine (9) business days following the order.

UPS Express delivery times: 

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
• two (2) to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.

 If this service is selected, your order is guaranteed to be delivered before midday.Orders including a perfume require an (1) additional business day for delivery.
However, HERMÈS SELLIER reserves the right to divide your order into several shipments. Your credit or debit card shall then be charged accordingly to correspond to the price of Products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.
 

To track your order, click the "Account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone or by email under the "Contact us" section.

Items purchased from the website can only be delivered within the UK (excluding the Channel Islands).
Any delivery address located outside the UK will be refused when placing the order.
Hermes.com will not process an order with a P.O. Box.

For security reasons, Hermes.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. All Hermes.com packages are personally delivered to their recipient and, as a result, no packages will be dropped off in a mailbox.

For security reasons, all Hermes.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

A signature may be required upon receipt of your order.

We may be able to deliver to your hotel. Please kindly check with your hotel if deliveries are accepted prior to placing the order.