Hermes - The official Hermes online store

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The Customer Service Department

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Please note this is not the final bill

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To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

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Please select your country *

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- Select -

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First name 2 *

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Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.
Your Customer Service will exceptionally be open on Sundays 2rd, 9th, 16th and 23th December between 9am and 5pm GMT.

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

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