Hermes - The official Hermes online store

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

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To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Frequently Asked Questions

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View more orders

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Personal information

Title *

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First name *

Last name *

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Date of birth

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First name 2 *

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Company

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Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

The Customer Service Department

Call +39 (0)23 600 97 50

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .