Women shoes, delicate and elegant women shoes on Hermès website

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Customer Service

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

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Monday to Friday (except National holidays) 9.00 a.m. - 5.00 p.m. EST

Send an email

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Customer Service

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Please select your country *

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Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Please note this is not the final bill

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST

Send us an email

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .