FAQ

Online shopping

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If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure or the site operations.

Customer account

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For all questions pertaining to your customer account.

Products

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For all questions pertaining to our products, their availability, size and maintenance of Hermès products.

The House of Hermès

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To learn more about our expertise or actions and also about the security and confidentiality of the data you provide to us.