FAQ | Hermès Canada

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You may find your answer in our frequently asked questions.

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If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure or the site operations.

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For all questions pertaining to your customer account.

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For all questions pertaining to our products, their availability, size and maintenance of Hermès products.

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To learn more about our expertise or actions and also about the security and confidentiality of the data you provide to us.

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Your reservation request has been taken into account.

You will receive a confirmation e-mail from the store within four business hours.
Please, wait for the email confirmation before visiting the store.

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Track your order

Want to return an item?

To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Frequently Asked Questions

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Orders

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Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Personal information

Title *

Select

First name *

Last name *

Telephone number *

Date of birth

Select month

Last name 2 *

First name 2 *

Telephone 2 *

Billing information

Please select your country *

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Company

Address *

Address continued

State *

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Province

District

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City *

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Order details

Order Summary

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

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New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Exchange details

Refund details

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Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday : 11am - 5pm EST

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .