Nearby stores

Hermès Calgary

Holt Renfrew, 510-8th Avenue South West
Calgary, Alberta

T2P 4H9

Tel. +1 403 767 9100 or email us

Monday to Saturday: 10:00 am to 08:00 pm
Sunday: 11:00 am to 06:00 pm

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Hermès Montreal

Holt Renfrew, 1300 Sherbrooke Street West
Montreal, Quebec

H3G 1H9

Tel. +1 514 842 3387 or email us

Monday to Wednesday: 10:00 am to 06:00 pm

Thursday, Friday: 10:00 am to 09:00 pm
Saturday: 09:30 am to 06:30 pm
Sunday: 11:00 am to 06:00 pm

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Hermès Toronto

100 Bloor Street West
Toronto, Ontario

M5S 3L3

Tel. + 1 416 968 8626 or email us

Monday to Saturday: 10:00 am to 6:00 pm
Sunday: 11:00 am to 6:00 pm

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Hermès Vancouver

755 Burrard Street
Vancouver, British Columbia

V6Z 1X6

Tel. + 1 604 681 9965 or email us

Monday to Saturday: 10:00 am to 07:00 pm
Sunday: 11:00 am to 06:00 pm

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Hermès Vancouver Airport

Vancouver Airport, International Terminal
Richmond, British Columbia
V7C 4N3

Tel. +1 604 273 1708 / ext:1009 or email us

Monday to Sunday: 08:00 am to 12:30 am

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Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

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To request an exchange or a refund, please to your account

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

Frequently Asked Questions

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Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

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Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

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Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

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Returns are easy and complimentary. Please see our FAQs for exceptions.

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Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting Customer Service .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us:

Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 1-855-770-8626

Monday to Friday (except National holidays): 9am - 5pm EST

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .