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Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Please note this is not the final bill

Track your order

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Frequently Asked Questions

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Billing address

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Order details

Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Please note this is not the final bill

Request an exchange

Request a refund

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Exchange details

Refund details

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call 1300 728 807 (Australia)

Monday to Friday: 9.30am - 5.30pm AEST

Call 0508 437 637 (New Zealand)

Monday to Friday: 9.30am - 5.30pm AEST

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .