Privacy & cookies

HERMES PRIVACY POLICY

1. General Statement

We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data.

This privacy policy (“Privacy Policy”) explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through our Digital Platforms, our stores or during our events.

We recommend that you read this Privacy Policy carefully as it provides important information about your personal data.

This Privacy Policy is designed so that you can easily reach the section you are interested in.

You can print the complete text of our Privacy Policy by clicking here. You may also ask for a copy of our Privacy Policy in any of our stores.

Do not hesitate to contact us should you have any questions or remarks about this Privacy Policy (See section “How to contact us?” below).

2. Who we are?

“Hermès”, "we" "us" and “our” refer to Hermès International and to Hermès Sellier as the controllers of your personal data, except otherwise stated in this Privacy Policy.

-    Hermès International is a French limited partnership with shares (“Société en commandite par actions”) with a capital of 53,840,400.12 euros, having its registered office at 24, rue du Faubourg Saint-Honoré, 75008 Paris, France, registered with the Paris Trade and Companies Registry under number 572 076 396 RCS Paris.
-    Hermès Sellier is a French simplified joint-stock company (“Société par actions simplifiée”) with a capital of 4,976,000 euros, having its registered office at 24 rue du Faubourg Saint-Honoré, 75008 Paris, France, registered with the Paris Trade and Companies Registry under number 696 520 410.

Hermès International and Hermès Sellier are companies of Hermès group. Hermès International is the parent company of Hermès group. For further details on Hermès group, please visit http://finance.hermes.com or consult our Binding Corporate Rules (BCRs) on www.hermes.com (list of Hermès Group companies in Appendix 3).

You can find our contact details in section “How to contact us?” below.

3. What personal data do we collect and how is it collected?

Personal data is information relating to an identified or identifiable natural person. For example, it may include an individual’s name, address and gender.

We may collect personal data either directly from you (for example when you purchase a product in a store) or indirectly (for example from your electronic devices that interact with our websites, electronic forms or mobile applications (“Digital Platforms”)).

3.1.     Information you provide directly to us

You may provide us with information:
-    When you create an account online or in our stores; 
-    When you subscribe to our newsletter;
-    When you use our Digital Platforms;
-    When you purchase products or services on our Digital Platforms or in our stores;
-    When you visit our stores;
-    When you participate in one of our events;
-    When you contact our customer-services. 

Depending on what you provide us with, such information may include:
-    Your identity (including your first name, last name, gender, image, nationality);
-    Your contact details (including your postal address(es), email address(es), phone number(s));
-    Your personal status (including your title);
-    Your purchases and repairs (including purchase history, order details);
-    Your preferences (including your size);
-    Certain payment information (including billing information, payment type or method, charge or credit card number);
-    Other information you may provide by filling forms or by contacting us (including your feedbacks, or other communications with us which may include health data relating to possible adverse reactions to our cosmetic products). 

We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our products and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query or providing products or services to you. 

We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.

We recommend that you only provide the data requested or necessary for your query, with the exception of any sensitive information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health, sex life or sexual orientation. 

3.2.    Information indirectly collected

We may collect information when you use our Digital Platforms, such as your IP address or other browsing information (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are required for the proper functioning of our Digital Platforms and other are used for analytics purposes which help us to provide you with more personalized and customized services and a better digital experience. For more information about cookies and to know how you can edit your preferences, please read our Cookie Policy.

We may also collect information about you from third parties, such as a spouse who contacts us on your behalf or from your friends who provide us with your information in order to invite you to events you may be interested in.

If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by data protection laws, we may collect, use and disclose such information for the purposes described in our Privacy Policy. For example, you should ensure the individual concerned is aware of the various matters detailed in our Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.

3.3.    Minimum age
We remind you that we do not collect, directly or indirectly, personal data from persons under the age of 16, without prejudice to any local law setting a different minimum age. We therefore ask you not to provide us with personal data of persons who do not meet this requirement.

4. Why do we collect your personal data and how do we use it?

We collect and use your personal data based on one or many of the following legal basis:
-    we have obtained your prior consent (for example, when you subscribe to our newsletter). Please note that for this specific legal basis, you have the right to withdraw your consent at any time (see below “What rights do you have on your personal data?”);
-    the processing is necessary in connection with any contract between Hermès and you (for example, when you make a purchase);
-    we have a legitimate interest in carrying out the processing and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms (for example, to prevent payment fraud);
-    we have to process your personal data to comply with applicable laws and regulations.

Depending on the context, we may use your personal data in order to: 
-    provide you with the products or services you requested;
-    conduct checks to identify you and verify your identity;
-    send you Promotional Communications - with your prior consent (see section “Promotional Communications”);
-    provide you after-sale services and manage refunds;
-    respond to your queries, suggestions and requests, including your data subjects’ rights exercises;;
-    manage complaints and litigation;
-    manage the events you registered and/or participated in;
-    to detect, prevent and fight against any fraudulent or illegal activity, including to protect your transactions from payment fraud, to act against counterfeiting and against the resale of our products in violation of our terms and conditions of sale and/or outside our distribution network
-    protect you, employees and other individuals in our stores as well as our property;
-    manage the stock of certain types of rare products to allow a fair allocation of the products we sell;
-    monitor and improve our Digital Platforms;
-    conduct statistical analysis, in particular to adapt our product offer (including the use of your nationality after anonymization);
-    improve our products and services;
-    respect our legal obligations, including providing information to regulatory bodies when legally required, in particular to comply with our legal obligations in terms of cosmetovigilance, prevention and the fight against fraud, money laundering and the financing of terrorism.

5. Promotional Communications (newsletter, invitations, etc.)

With your express prior consent (usually obtained by ticking a specific box in a form), you may receive information concerning offers, services, products or events sent by Hermès and/or by other Hermès group companies (“Promotional Communications”). In such a case, you also accept that your contact information is shared with other Hermès group companies for this purpose. Please visit http://finance.hermes.com for details about companies of Hermès group. You can also access the list of Hermès Group entities and their location in Appendix 3 of our BCRs available on www.hermes.com and in our stores upon request.

We rely on your consent to process the personal data you provide to us for this purpose. Therefore, if you no longer wish to receive such information, you can withdraw your consent at any time (see below “What rights do you have on your personal data?”).

We may ask you to confirm or update your preferences regarding Promotional Communications if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

6. How long do we keep your personal data?

Your personal data are processed for the period necessary for the purposes for which they have been collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights.

In order to determine the most appropriate retention periods for your personal data, we have specifically considered the amount, nature and sensitivity of your personal data, the reasons for which we collected your personal data, the service you deserve and expect from us together with the applicable legal requirements. For example:

- With regard to our prospects (potential customers): your data is stored for three years from your last action and then deleted or archived to comply with legal retention obligations;
- With regard to our customers: your data is stored for the duration of our commercial relationship and for up to ten years and then deleted or archived to comply with legal retention obligations;
- With regard to the cookies used on Digital Platforms: they are stored for up to 13 months from the moment they were installed on your device

7. How do we disclose and transfer your personal data?

We may disclose your personal data only to the parties indicated below and for the following reasons: 

-         We disclose your personal data to Hermès employees that need to have access to your personal data and are authorized to process them in order to achieve the aforementioned purposes and who are committed to confidentiality. 

-         We may disclose your personal data to Hermès group companies: departments in charge of customer relationship, retail, e-commerce, communication, legal affairs, finance, internal audit, IT management and security for the purposes set out in our Privacy Policy and to provide you with a consistent level of service across all Hermès group companies. This may include providing you with the products and services that you have requested, improving the services provided and – with your consent – sending you Promotional Communications concerning offers, services, products or events (for such purpose, you may withdraw your consent at any time – see section “What rights do you have on your personal data?” below).

For the specific purpose of combating payment fraud, your personal data are communicated to Hermès Sellier in order to process your order and to fight against online payment methods fraud attempts. As part of our legitimate interest to fight against fraud with payment methods, Hermès Sellier, acting as data controller, can transmit your financial information to an external service provider with a fraud detection tool in order to authenticate a payment. Such service provider is committed to confidentiality.

The Hermès group companies are located worldwide. As a result, personal data may be transferred outside the country where you are located. This includes transfers to countries outside the European Union (“EU”) and to countries that do not have laws that provide adequate protection for personal data according to the European Commission.  
To ensure lawful transfers of data, the Hermès group has implemented Binding Corporate Rules (“BCRs”) designed to allow Hermès group companies to transfer personal data from the European Economic Area (“EEA”) to other Hermès group companies located outside of the EEA in compliance with the European data protection law. These BCRs have been approved by the European data protection authorities. For more information on Hermès group’s BCRs, please visit this link.
For countries where BCRs are not fully recognized as adequate mechanism, transfers are made on the basis of appropriate contractual clauses approved by the data protection authorities. To obtain a copy of the relevant adequate safeguards, you can send us your request (see below “How to contact us?”).
Please visit http://finance.hermes.com for more details about companies of Hermès group.

-         We may also disclose personal data to third-party providers acting on behalf of Hermès and approved by Hermès.
All such processing is based on our prior instructions set out in a binding contract that is compliant with the requirements of applicable law. Such disclosures are made for different purposes including:
o    IT development and support;
o    Hosting and carrying out marketing and business studies and marketing campaigns;
o    Verifying your information, authenticating payments and processing orders and payments, to third parties that provide credit reporting, payment or order fulfilment services;
o    Delivery services
o    Data quality management services (standardization, deduplication…)...
These providers are committed to confidentiality and are not permitted to use your personal data for any other purposes. We also require them to use appropriate security measures to protect your personal data. 

Part of those service providers are located outside of your country, notably outside the EU. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data, including outside the EU are done lawfully. Where we transfer personal data outside of the EU to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the EU requirements for the transfer of personal data outside the EU, such as the European Commission approved standard contractual clauses, or under other appropriate safeguards. 

To obtain a copy of the relevant adequate safeguards, you can send us your request using the details in Section “How to contact us?” below.

-    We may be required by the binding requirements of an applicable law, or for the purposes of responding to legal proceedings or other lawful requests to disclose your personal data to authorities or third parties. 

-    We may also disclose or otherwise process your personal data, in accordance with applicable law, to defend our legitimate interests (for example, in civil or criminal legal proceedings). For example, we may disclose such personal data as necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms and Conditions of Sale and Use, or who may be causing injury to, or interfering with, other users of our Digital Platforms. 

-    In the event that Hermès or Hermès group companies, or all or part of its or their assets, are acquired by a third party, your personal data may be included in the transferred assets.

8. How do we protect your personal data?

In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:

Your right of access: the right to be provided with a copy of your personal data.

Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information.

Your right to be forgotten: the right to require us to delete your personal data — in certain situations.

Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you contest the accuracy of the data.

Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations.

Your right to object to processing: the right to object:
—    at any time to your personal data being processed for direct marketing;
—    in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

When the processing of your personal data is based on your consent, you may at any time decide to withdraw it. If your consent is withdrawn, it won’t affect the processing of your personal data based on other legal bases, such as fulfilling your orders and storing your order data as required by applicable law. 

If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic promotional message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.

You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you. 

To exercise any of those rights, please contact us using the contact information below (see “How to contact us”).

Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.ote that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.

9. What rights do you have on your personal data?

In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:

Your right of access: the right to be provided with a copy of your personal data.

Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information.

Your right to be forgotten: the right to require us to delete your personal data — in certain situations.

Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you contest the accuracy of the data.

Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations.

Your right to object to processing: the right to object:
- at any time to your personal data being processed for direct marketing;
- in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on other legal bases if any, such as fulfilling your orders and storing your order data as required by applicable law.

If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.

You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you.

To exercise any of those rights, please contact us using the contact information below (see “How to contact us”).

Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.

10. How to contact us?

In issues relating to your account, to withdraw your consent, to ask general questions or to lodge a complaint, please contact our Customer Service:

         -        By email: service.pl@hermes.com
         -        By phone: +800 4300 5757
         -        By mail: Hermès International / Hermes.com, 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)

In issues specifically related to marketing emails, we remind you that you can, at any time, directly unsubscribe through the “unsubscribe” link in any electronic marketing messages we sent to you.

If you have any questions or concerns about our Privacy Policy or data processing, you may contact our Group Data Protection Officer at: privacy@hermes.com.

11. Changes to our Privacy Policy

This Privacy Policy reflects our current practices, and is subject to change and update from time to time. When we post changes to this Privacy Policy we will modify the "Effective Date" at the top of this Privacy Policy to indicate when such changes have come into effect.

If we change this Privacy Policy in a material way, we will inform you through a notice advising of such change at the beginning of this Privacy Policy and on the “Hermes.com” website homepage.

INFORMATION ABOUT COOKIES

What is a cookie?

A cookie is a small text file stored on your computer, tablet or mobile phone that makes it possible to save and track data about your use of the website. Hermes.com uses cookies to identify you or store your product selection in your basket, for example. Cookies are managed by your Internet browser.
By continuing to use the Hermes.com website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.
You can edit your preferences at any time by going to the "Managing your cookie preferences" section.

What cookies do we use?

There are two types of cookies on our website:

- Cookies strictly necessary for the website to function
These cookies allow you to use the main features of the Hermes.com website, such as storing your product selection in your basket. These cookies make browsing easier and are required to make online purchases.

- Third-party cookies
These are particularly statistical analysis cookies that collect information about navigation on our website, thereby enabling us to improve your user experience and tailor the services to your preferences. There are also advertising cookies that aim to personalise and/or improve the content and browsing experience by providing you with interest-based services on other websites. 
All of the information collected is anonymous.
You can edit your preferences at any time by going to the "Managing your cookie preferences" section.

We use the following cookies on our website:

Cookie placed by	Cookie name	Cookie purpose	Type
Hermes.com	ECOM_SESS	Cookies used: - to keep Hermes.com session opened during 1 hour when the customer adds a product in the cart - to store items stored in the cart. This cookie is mandatory to access Hermes.com cart.	Essential
Hermes.com	cookiebanner	For pages where the country and language code pair requires a warning banner, this cookie will remember if the user has approved the banner. In the absence of a cookie, the warning banner is displayed for these pairs.	Essential
Hermes.com	has_js	Storage of boolean information.
Hermes.com	Locale-country-data	Stores information about country and language of visited pages.	Essential
Hermes.com	minicart_<website_code>	It contains minicart's general informations, products quantities, global price, products prices.	Essential
Hermes.com	minicart_labels_<website_code>	This cookies got all minicart's labels for the current store.	Essential
Hermes.com	minicart_products_<website_code>	It contains products links and pictures.	Essential
Hermes.com	minicart_shipping_methods_md5 _<store_code>	This cookie contains shipping method displayed in minicart.	Essential
Hermes.com	hos_wishlist	Stores products that were added  by the user to the wish list on La Maison des Carrés. This cookie is saved when the user clicks on "Add to my wish list".	Optional
Google	GALX, GAPS	We use Google+ share buttons to allow the user to share content through Google+.  These cookies allow Google to authenticate you if you share the site using Google +1 button.	Optional
Google	GoogleAccountLocale_session	It contains the client language, exemple: "fr".	Optional
Google	NID	Personalises adverts on Google websites based on user requests.	Optional
Google Analytics	_dc_gtm_UA-<code>-<numéro séquentiel>	Follows statistics about site use.	Optional
Google Analytics	_ga	The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.	Optional
Google Analytics	_gat_UA-<code>-<numéro séquentiel>	Follows statistics about site use.	Optional
Google Analytics	_gid	Stores information collected to be used for statistics.	Optional
Google Analytics	_utma	This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.	Optional
Google Analytics	_utmb	To calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site.	Optional
Google Analytics	_utmc	__utmc takes a timestamp of the exact moment in time when a visitor leaves a site.	Optional
Google Analytics	_utmz	__utmz keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keyword you used, and where they were in the world the website was accessed.	Optional
Google Analytics	_utmv	The __utmv cookie gets set on your computer, so that Google Analytics knows how to classify that visitor.	Optional
Google Analytics	_gat	Monitors the query rate to the Google Analytics servers.	Optional
Google Analytics	_dc_gtm	Monitors the query rate to the Google Analytics servers.	Optional
Google Remarketing	CONSENT	Saves the most recent searches, users’ previous interactions with search results or the advertiser’s adverts, as well as the visits to the advertiser’s website with the aim of showing personalized adverts on Google.	Optional
Google Remarketing	DV	Saves the most recent searches, users’ previous interactions with search results or the advertiser’s adverts, as well as the visits to the advertiser’s website with the aim of showing personalized adverts on Google.	Optional
Google Remarketing	1P_JAR	Saves the most recent searches, users’ previous interactions with search results or the advertiser’s adverts, as well as the visits to the advertiser’s website with the aim of showing personalized adverts on Google.	Optional
AT internet	xtan	Measures identified visitors (Numerical identifier).	Optional
AT internet	xtant	Measures identified visitors (Textual identifier).	Optional
AT internet	xtvrn	Indicates if this is a visitor's first visit on the website.	Optional
AT internet	idrxvr	Assigns a unique identifier for each visit.	Optional
AT internet	tmst	Records the creation date of the cookie (encrypted value). It is used to calculate how long the AT internet cookies are kept.	Optional
New Relic	NREUM	This cookie is only created in browsers that do not support the Navigation Timing API. When a browser supports the Navigation Timing API, a native interface can be used to determine navigation start time.	Optional
New Relic	NRAGENT	This cookie is created only when a token is handed out to an end user by the New Relic server.	Optional
New Relic	SESSIONID	The SESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application.	Optional
New Relic	JSESSIONID	Identifies the user’s http session and the user’s requests during a session.	Optional
Doubleclick (Google)	id	Allows to distinguish each user.	Optional
Doubleclick (Google)	_drt_	The _drt_ cookie is used by Social Ads. As a basis for all social interactions we need to identify who is the current user. The user identification for ad targeting will be done through this cookie.	Optional
Doubleclick (Google)	IDE	Saves and signals the site user’s actions after having seen or clicked on one of the advertiser’s adverts with the aim of measuring efficiency and presenting adverts targeted to the user.	Optional
Doubleclick (Google)	test_cookie	Checks if the user’s browser accepts cookies.	Optional
Doubleclick (Google)	DSID	Saves and signals the site user’s actions after having seen or clicked on one of the advertiser’s adverts with the aim of measuring efficiency and presenting adverts targeted to the user.	Optional
Facebook	datr	This cookie is set by Facebook and it is used to control the find us on Facebook like box.	Optional
Facebook	locale	It contains the client location, example: "FR_fr".	Optional
Facebook	reg_fb_gate	Records the first Facebook page visited. Set when a visitor is not a Facebook user or not logged in to Facebook. Tracks registration effectiveness.	Optional
Facebook	reg_fb_ref	Records the first Facebook page visited. Set when a visitor is not a Facebook user or not logged in to Facebook. Tracks registration effectiveness.	Optional

Managing your cookie preferences

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.
We recommend that you do not disable cookies strictly necessary for the website to function (cookie described as "essential" in the "What cookies do we use?" table) because this would prevent you from ordering online and enjoying the services of the Hermes.com website.
In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.
Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer
Go to Tools menu, then Internet Options.
Click on Confidentiality, then click on Advanced.
In the Cookies window, select your preferences.

Google Chrome
Click the Chrome menu, the upper right button.
Select Settings then click on Show advanced settings.
In the Privacy section, click the Content settings button.
Select your preferred option(s) in the Cookies section.

Firefox
Go to Tools then Options menu.
Click on the Privacy settings.
Select Use custom settings for history.
Select your preferred option(s) on the Accept cookies from sites section.

Safari
Click on Safari, then Preferences.
Click on the Privacy tab.
Go to Block cookies and select your preferred option(s).