E-reservation

Our e-reservation service allows you to reserve a selected product online at the store of your choice. 
This exclusive service enhances your in-store experience by enabling you to prepare for your visit in advance and ensuring you receive a personalized welcome, tailored advice, and dedicated expertise from our sales associates.

On the product page, click "Find in store" to discover which stores currently have the product available. 
Eligible stores will offer you the option to reserve the item directly. Simply click "Reserve in store" and complete your personal details, or sign in to your existing customer account.

Once your e-reservation has been submitted, the store will confirm the product's availability within 4 working hours. Any reservation made outside the Hermès stores' opening hours will be processed on the next opening day.
You will then receive a confirmation email inviting you to visit our store. Please note the difference between the initial acknowledgment email and the final confirmation from the store.

You have 7 calendar days from the date of your confirmation email to visit the store.
Beyond this period, your reservation will be automatically cancelled without any further notification.
When visiting, please remember to present:  

• your confirmation email 
• your ID

Yes, another person can collect and pay for the product of your reservation. To arrange this, please contact us by phone at 0800522 or by email.  

Should you wish to cancel your reservation before receiving your confirmation email, please log in to your online account and go to the “e-reservations” section, where you can manage all your pending requests. 
To cancel after receiving your confirmation email, please contact the store listed on your reservation directly. 
 

E-reservations are limited to 1 item at a time, with a maximum of 3 pending requests for each customer. 
To place additional reservations, kindly wait until your current requests have been processed.

No payment is required online. Your purchase will be completed during your visit to the store, and retail prices are subject to change without prior notice.

Yes, e-reservation may be available in other regions, provided our website offers service in that area and the product is in stock. Should you wish to make a reservation in another region, we kindly invite you to refer to the local collection policy applicable in that region.