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Please note this is not the final bill

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Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Frequently Asked Questions

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
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• Manage your address book
• Access all your orders and download the related invoices
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• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Billing address

Please select your country *

Select

Gender *

- Select -

Last name 2 *

First name 2 *

Title *

Select

First name *

Last name *

Company

Telephone number *

Telephone 2 *

Address *

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Province

City *

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Order Summary

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Please note this is not the final bill

Request an exchange

Request a refund

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Exchange details

Refund details

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .