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Monday to Friday 9am - 6pm ET
Thursday 9am - 7pm ET
Saturday 10am - 6pm ET
- How long will delivery take?
- How do I track delivery of my order?
- How do I return or exchange an item?
- How may I get assistance with my online order?
- Which belt size shall I order?
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Thanks to your Hermès account, you will be able to:
- • Access your shopping cart
- • Save your billing and delivery information to order faster
- • Manage your address book
- • Request a complimentary exchange or return online
- • Access all your orders and download the related invoices
- • Manage your newsletter subscription
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Have a question? You may find an answer in our FAQs. But you can also contact us:
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Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:
- Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging. - Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label. - Drop your package at a FedEx® location within 10 days.
- You will receive an email once your return is in our hands!
- Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging. - Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label. - Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
- You will receive an email once your return is in our hands!
Any questions? Please contact Customer Services .
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Please note, should you switch countries, you will lose the contents of your cart.
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Please note, should you switch countries, you will lose the contents of your cart.
Please note, should you switch countries, you will lose the contents of your cart.
John Lobb, the finest English bootmaker since 1849.
Puiforcat, the silversmith of excellence since 1820.
Saint-Louis, crystal manufacturer since 1586.