Back

Products

Availability

Where can I purchase Hermès leather goods?
Why is there sometimes a delay before a leather goods item is available?
Why can't I find an item on the website?
How may I receive a sample of your fragrance?

Size guide

Which size of enamel bracelets shall I order?
Which belt size shall I order?

Care and repair

How do I care for my Apple Watch Hermès watch and bracelet ?
What warranty does my Apple Watch Hermès have ?
How do I repair an Hermès item?
How do I clean my Hermès scarf or tie?
How do I care for my Hermès bag or leather good?
How do I care for my silver jewellery?
How do I care for my Hermès watch ?
What warranty does my Hermès watch have ?
How do I care for my saddle?

Authentication

How do I authenticate an Hermès product?

Orange boxes

Will my order be delivered in an orange box?
Do you sell your orange boxes?

Bespoke

How can I order a bespoke object?
How long does it take to create a bespoke object?

Apple Watch Hermès

What does GPS + Cellular mean?
How do I set up cellular service on my Apple Watch Hermès?
How do I receive calls on my Apple Watch Hermès Series 3 (GPS + Cellular)?
How much does cellular service cost?
Can I use my Apple Watch Hermès Series 3 (GPS + Cellular) internationally?
How can I find out if my iPhone service plan is eligible for Apple Watch Hermès Series 3 (GPS + Cellular)?

The Hermès Tie Society

What is The Hermès Tie Society?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Monday to Friday: 9:00 a.m. - 6:00 p.m. ET Thursday: 9:00 a.m. - 7:00 p.m. ET Saturday: 10:00 a.m. - 6:00 p.m. ET