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Browsing
What is the availability status of items on the site?
What do I need for optimum browsing when visiting Hermes.com?
How accurate is color display on the Internet?
Orders
How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalized my order but I still have not received the order summary.
Delivery
How much is the delivery?
How long will delivery take?
How do I track delivery of my order?
Where does Hermes.com deliver?
Could you deliver to a PO box?
Can I have my package delivered to my mailbox?
Is a signature required for delivery of my order?
I am on a business trip. Can you deliver to my hotel?
Gifting
Will my order be gift wrapped?
Can I use a gift card or store credit for an online purchase?
Can I include a personalized gift message with my purchase?
Will my gift order include an invoice where the price of the items are not shown?
If I give a gift to someone, can that person exchange it for something else?
Collect in store
Can I collect my order in a store?
Can a third party collect my order in a store?
When will my order be available in store ?
Payment
Which means of payment are accepted by Hermes.com?
Is my payment secure?
Do you accept international credit cards?
Can I place an order using a bank card that is not my own?
When will my credit card be debited?
What is the security code on my payment card?
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