Online shopping

All items for sale on the Hermes.com e-boutique are available. If you wish to order a significant number of a particular item, please contact our Customer Service department by telephone or email.

To make your experience at Hermes.com as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Hermes.com does not support private browsing mode at this time.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Please contact our Customer Service department by telephone at  800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

Please contact our Customer Service department as soon as possible by telephone at 800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.

Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of fragrances, books, certain equestrian and bulky items.

Hermès gift cards and store credits may not be used on the Hermes.com website. Please consult the conditions listed on your gift card for its terms of use in stores.

When confirming your order, it is possible to include an accompanying card for a gift order. You may also request a blank card that you may customize yourself.

An order will be considered a "gift" if the civil status, last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items  are not shown will be included in the package that is sent to the gift recipient.
To request an invoice where the price is not shown, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order: 800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET.

Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at 800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section. He/she will then be emailed a pre-paid return label.

Ground: allow between one to seven business days between the date of your order and your date of delivery.

2-Day: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered within two business days.

Overnight: your order must reach us before 2 p.m. (Eastern Standard Time). It will be delivered the following working day. This option is not available for addresses in Hawaii and Alaska. If you are not sure of your zip code, please contact our customer service at 800 441 4488 from Monday to Friday, 9 a.m. to 6 p.m, Thursday from 9 a.m. to 7 p.m, and Saturday from 10 a.m. to 6 p.m (Eastern Time), we will be happy to assist you.

Priority Overnight: if your order is placed before 2p.m. (Eastern Time), it will be delivered the following business day, by 10 a.m.

Saturday Delivery: if your order is placed between Thursday at 2:01p.m. and Friday 1:59p.m. (Eastern Time), it will be delivered Saturday morning by 10a.m.

In Store Pickup: if your order is placed before 2p.m. (Eastern Time), it will ship the same day via FedEx Ground service, from our warehouse in New Jersey. Transit may take one to seven business days.

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone at  800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

Goods purchased via this Website may only be delivered within United States. Any delivery address located outside of United States will be refused during the ordering procedure. Hermes.com will not process any order for which a post office box is provided. 

Predominantly for security reasons, Hermes.com will not process any order for which a P.O. box address has been provided.

For security reasons, all Hermes.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice. 

You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. Diners Club®, CarteBlanche®, JCB®, Discover® and China Union Pay®.  You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page. Payment via Paypal® is accepted.

All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HERMÈS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

We accept international credit cards; however, when placing your order, you must enter the international billing address that is linked to your credit card.

Cards and other payment methods are not debited until an order has been accepted and sent. However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed.

A unique code made up of 3 or 4 digits secures remote sale transactions.
This code can be found:
- on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example).
- or on front, above your card number. It is made up of 4 digits (American Express, for example).

Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.

Returning a product for exchange or refund is complimentary. In order to do this, you must return the articles via FedEx® using our system of pre-paid return labels.
If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value. Please contact our Customer Service Department who will send you the pre-paid return label by email.

The following conditions apply to fragrance returns:

• the product must not be open and must be returned in its original packaging (with transparent film);
• when returning products that may have been damaged during delivery, the client must ensure that the bottle is still hermetically sealed (if this is not the case, contact the Customer Service Department).

Products may also be exchanged or returned for a store credit at any Hermès store in the United States within thirty (30) calendar days from the date of delivery. Hermès stores do not offer refunds on any goods purchased on Hermes.com. You will find the list of Hermès stores by clicking on Find a store or listed on the back of the invoice.
Connect to your account and select "return or exchange items" in the selection "your orders".

Following the instructions will allow you:

• to choose the articles to return as well as the reason for the return;
• to choose your delivery method (drop-off at a FedEx® location or collection of the package at your home by appointment);
• to download and print your pre-paid return label.

If you are unable or do not wish to use the pre-paid label service, please contact the Customer Service Department to obtain authorization for your return. You can then return your package by a carrier of your choice to the following address: 
H.O.P.
Attn: Internet Returns and Exchanges
101 Herrod Boulevard
Dayton
New Jersey, 08810

In this case, it is your responsibility to obtain proof that the goods have been returned, and to return the goods by a registered carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods, including shipping and insurance, shall be borne by you. Hermès United States is not responsible for items returned to Hermes.com which are lost, damaged, misdirected or delivered late.

For any further information, please contact our Customer Service by telephone at 800-441-4488 option 1, from Monday to Friday from 9:00 a.m. to 6:00 p.m. ET, Thursday, from 9:00 a.m. to 7:00 p.m. ET, Saturday from 10:00 a.m. to 6:00 p.m. ET or consult our General Terms and Conditions of Sale and Use.

Only an exchange for a product of an equivalent or superior value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at 800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section. He/she will then be emailed a pre-paid return label.

We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.