Online shopping


What is the availability status of items on the site?

What do I need for optimum browsing when visiting

How accurate is color display on the Internet?


How may I get assistance with my online order?

How do I change information on my order after it has been placed?

I just finalized my order but I still have not received the order summary.


How much is the delivery?

How long will delivery take?

How do I track delivery of my order?

Where does deliver?

Could you deliver to a PO box?

Can I have my package delivered to my mailbox?

Is a signature required for delivery of my order?

I am on a business trip. Can you deliver to my hotel?


Will my order be gift wrapped?

Can I use a gift card or store credit for an online purchase?

Can I include a personalized gift message with my purchase?

Will my gift order include an invoice where the price of the items are not shown?

If I give a gift to someone, can that person exchange it for something else?

Collect in store

Can I collect my order in a store?

Can a third party collect my order in a store?

When will my order be available in store ?


Which means of payment are accepted by

Is my payment secure?

Do you accept international credit cards?

Can I place an order using a bank card that is not my own?

When will my credit card be debited?

What is the security code on my payment card?

Returns and exchanges

How do I return or exchange an item ordered via

If I give a gift to someone, can that person exchange it for something else?

Can I return or exchange an object in store?

How do I return or exchange an item?

Trade Program

Does Hermès have a trade program for interior designers and architects?

Who is eligible for a trade account?

Are trade customers required to pay sales tax?

Can White Glove delivery for clients be arranged?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Monday through Friday: 9am - 6pm ET
Saturday: 10am - 6pm ET