The Hermès newsletter is an easy way to stay up to date with our latest news: events, fashion shows, exhibitions or new items.
We are committed to keeping the frequency of our emails low, and to never communicating your email address to third parties.
You can register directly by clicking the “receive our newsletter” link on Hermes.com. If you have an Hermes.com account, you can manage your newsletter subscription via the dedicated section in your customer account.
Hermès offers different customization services such as simple marking of your initials on leather goods, the customized production of an existing bag or a custom creation. To find out more, please contact our in-store sales consultants.
Some of our items in precious materials (crocodile, alligator, lizard, etc.) cannot leave their country of purchase without a CITES certificate (Convention on International Trade in Endangered Species of Wild Fauna and Flora). Upon request, the certificate will be provided by your Hermès store and may require a few weeks to be established. The CITES certificate is valid for a limited period. You may need to renew your request with your local authorities if you wish to travel once again with your item. We invite you to check with local authorities whether any exceptions may apply.
The vast majority of Hermès products are manufactured at our production sites in France. Our bags, luggage and small leather goods are produced by our artisans at approximately 12 French leather goods manufacturing facilities. All of our silk items (notably, ties and scarves) are woven and printed at our factories in the region of Lyon, the birthplace of silk. Hermès also makes use of specific expertise, such as watchmaking from Switzerland, cashmere from Mongolia, lacquer from Vietnam and wool from Scotland.
When it comes to sustainable development, Hermès’ mission is to strengthen our corporate project around the authenticity of each product and the application of our house’s ethics to all aspects of our business. By authenticity, we especially mean respecting natural raw materials and developing artisanal skills, essentially in France. Formalized in a charter, our corporate ethics enhance Hermès’ relationships with its staff, suppliers, customers and shareholders. Hermès is an attentive, concerned and committed company which conducts its business in a way that respects its ecological, social, economic and cultural environment. Our commitments and initiatives are detailed in our section dedicated to sustainable development.
The Hermès Group is very active in the fight against counterfeiting. A team of legal experts is responsible for protecting the Group's creations and defending them against any violations. This team carries out many actions, which include both preventative measures (training and lobbying) and coercive measures (administrative, civil and criminal proceedings). These actions are implemented worldwide with special attention given to the Internet, which currently represents the primary vehicle for the sale of counterfeit products. You can help us in this fight by bringing any questionable websites to our attention ("Contact us" section).
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Two types of cookie are present on our site:
- cookies that are strictly necessary for the proper functioning of the website, which allow you to use the main functions of Hermes.com such as storing your selected products in your cart. These cookies facilitate navigation and are necessary for online purchases.
- third-party cookies, notably cookies used for statistical analysis which collect browsing information on our site, help us improve your user experience and adapt our services to your preferences. Advertising cookies aim to personalize and/or improve content and browsing by offering services from other websites that may be of interest to you.
All information collected is anonymous. You may modify your preferences at any time by visiting the “Managing your cookie preferences” section of the “Information about cookies” page, disabling and/or clearing cookies from your computer, tablet or cell phone, or by deleting cookies in your browser history. We recommend not disabling cookies that are strictly necessary for the proper functioning of the website as this will prevent you from being able to order online and from benefiting from Hermes.com services. To manage cookies so they better suit your needs, we invite you to configure your browser settings keeping in mind the purpose of cookies. To consult instructions related to managing and deleting cookies, please visit the “Information about cookies” page.
HERMÈS INTERNATIONAL has implemented security measures to protect the personal information you provide against unauthorised access and use. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
You can use the Hermes.com website without submitting any personal data.However we do ask you to supply certain data such as :
- your name, address, telephone number and email address if you wish to receive further information from HERMÈS INTERNATIONAL and HERMÈS SELLIER.
- additional financial details (such as the details of the card being used for payment) in order to process the ordered articles and monitor your order, if you wish to purchase an article displayed on Hermes.com.
Subject to your prior consent, Hermes.com may also disclose the information you provide on the Hermes.com website to other companies in the Hermès Group, so that they may contact you regarding products and services that may be of interest to you.
Hermes.com undertakes to disclose your personal data only to third parties involved in the ordering process: bank, delivery service, etc.
Hermes.com may also disclose data wherever necessary to identify or question any individual who, intentionally or unintentionally, damages the property or infringes on the rights either of Hermès, other Hermes.com users or any persons affected as a result of such actions. Hermes.com may also be required by law to disclose personal data in special circumstances such as the filing of a criminal complaint.
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