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Online Shopping

Browsing

What is the availability status of items on the site ?

What do I need for optimum browsing when visiting Hermes.com?

How accurate is color display on the Internet?

Orders

How may I get assistance with my online order?

How do I change information on my order after it has been placed?

I just finalized my order but I still have not received the order summary.

Gifting

Will my order be gift wrapped?

Can I use a gift card or store credit for an online store?

Can I include a personalized gift message with my purchase ?

Will my gift order include an invoice where the price of the items are not shown?

Delivery

How much is the delivery?

How long will delivery take?

How can I track my delivery?

Where does Hermes.com deliver?

Could you deliver to a PO box?

Can I have my package delivered to my mailbox?

Is a signature required for delivery of my order?

I am on a business trip. Can you deliver to my hotel?

Collect in store

Can I collect my order in a store?

Can a third party collect my order in a store?

When will my order be available in store?

Payment

Which means of payment are accepted by Hermes.com?

Is my payment secure?

Do you accept international credit cards?

Can I place an order using a bank card that is not my own?

When will my credit card be debited?

What is the security code on my payment card?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.com?

Can I return or exchange an object in store?

Do special return conditions apply to any products?

When will I receive my refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Monday to Friday: 9.30am - 5.30pm Saturday: 9am - 5pm