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Online Shopping
Browsing
What do I need for optimum browsing when visiting Hermes.com?
How accurate is colour display on the Internet?
Orders
How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalised my order but I still have not received the order summary.
Delivery
Where does Hermes.com deliver?
How much is the delivery charge?
How long will delivery take?
How do I track delivery of my order?
Do I need to sign for my package?
Gifting
Will my order be gift wrapped?
Can I use a gift card or store credit for an online store?
Can I include a personalized gift message with my purchase?
If I give a gift to someone, can that person exchange it for something else on Hermes.com?
Collect in store
Can I collect my order from an Hermès store?
Payment
Which means of payment are accepted by Hermes.com?
Is my payment secure?
Do you accept international credit cards? Do you ship internationally?
When will my credit card be debited?
What is the security code on my credit card?
Returns and exchanges
How do I return or exchange an item ordered via Hermes.com?
When will I receive my refund?
Here to help
Have a question? You may find an answer in our FAQs.
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