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Frequently Asked Questions
- How long will delivery take?
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- When will I receive my refund?
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Store Details
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Size guide
Measure yourself
Find your size
Hermès size
|
China
|
USA
|
UK
|
Italy
|
---|---|---|---|---|
39
|
245
|
6
|
4
|
38
|
39.5
|
250
|
6.5
|
4.5
|
38.5
|
40
|
250
|
7
|
5
|
39
|
40.5
|
255
|
7.5
|
5.5
|
39.5
|
41
|
255
|
8
|
6
|
40
|
41.5
|
260
|
8.5
|
6.5
|
40.5
|
42
|
265
|
9
|
7
|
41
|
42.5
|
265
|
9.5
|
7.5
|
41.5
|
43
|
270
|
10
|
8
|
42
|
43.5
|
275
|
10.5
|
8.5
|
42.5
|
44
|
280
|
11
|
9
|
43
|
44.5
|
285
|
11.5
|
9.5
|
43.5
|
45
|
285
|
12
|
10
|
44
|
45.5
|
290
|
12.5
|
10.5
|
44.5
|
46
|
290
|
13
|
11
|
45
|
Hermès size
|
China
|
USA
|
UK
|
Italy
|
---|---|---|---|---|
39
|
245
|
6
|
4
|
38
|
39.5
|
250
|
6.5
|
4.5
|
38.5
|
40
|
250
|
7
|
5
|
39
|
40.5
|
255
|
7.5
|
5.5
|
39.5
|
41
|
255
|
8
|
6
|
40
|
41.5
|
260
|
8.5
|
6.5
|
40.5
|
42
|
265
|
9
|
7
|
41
|
42.5
|
265
|
9.5
|
7.5
|
41.5
|
43
|
270
|
10
|
8
|
42
|
43.5
|
275
|
10.5
|
8.5
|
42.5
|
44
|
280
|
11
|
9
|
43
|
44.5
|
285
|
11.5
|
9.5
|
43.5
|
45
|
285
|
12
|
10
|
44
|
45.5
|
290
|
12.5
|
10.5
|
44.5
|
46
|
290
|
13
|
11
|
45
|
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Request an exchange
Request a refund
Returns are easy and complimentary. Please see our FAQs for exceptions.
Returns are easy and complimentary. Please see our FAQs for exceptions.
Select which items you would like to return, then please follow the instructions.
Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.
You can check if an item is in stock before requesting an exchange by contacting Customer Service .
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Exchange details
Refund details
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Return instructions
Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:
- Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging. - Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label. - Drop your package at a FedEx® location within 10 days.
- You will receive an email once your return is in our hands!
- Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging. - Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label. - Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
- You will receive an email once your return is in our hands!
Any questions? Please contact Customer Services .
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Request an exchange
Request a refund
Return method
How would you like to send your items back to us?
Select pick up address
Overseas addresses will not appear as an option
Select pick up time
You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot.
Find your nearest FedEx® location.
To return your items, please drop off your package at a FedEx® location.
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Country
Please note, should you switch countries, you will lose the contents of your cart.
Please choose your region:
Europe
Please note, should you switch countries, you will lose the contents of your cart.
North America
Please note, should you switch countries, you will lose the contents of your cart.
Asia
Please note, should you switch countries, you will lose the contents of your cart.
Oceania
Please note, should you switch countries, you will lose the contents of your cart.
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