General Terms and Conditions of Sale

Last updated 3 Mar 2020


1. Seller’s Identification

2. Scope of Application and Acceptance of the General Terms and Conditions of Sale

3. Ordering Methods

4. Availability of Products

5. Ordering Procedure

6. Price – Methods of Payment Accepted

7. Title Retention

8. Shipping Methods and In-Store Collection

9. Delivery Problems

10. Right of Withdrawal – Returns, Exchanges and Refunds

11. Procedure for Returns, Exchanges and Refunds

12. Legal and commercial guarantees

13. After-sales service and availability of replacement parts

14. Limitation of Liability

15. Governing Law - Disputes


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The Customer Service Department

Monday to Friday: 10am - 8pm Saturday: 9:30am - 8pm