General Terms and Conditions of Sale

Last updated 3 Mar 2020


1. Seller’s Identification

2. Scope of Application and Acceptance of the General Terms and Conditions of Sale

3. Ordering Methods

4. Availability of Products

5. Ordering Procedure

6. Price – Methods of Payment Accepted

7. Title Retention

8. Shipping Methods and In-Store Collection

9. Delivery Problems

10. Right of Withdrawal – Returns, Exchanges and Refunds

11. Procedure for Returns, Exchanges and Refunds

12. Legal Warranty of Conformity and Warranty against Hidden Defects

13. Limitation of Liability

14. Governing Law - Disputes


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The Customer Service Department

Monday to Saturday: 10am - 6pm