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Services affected by the current environment
Are Hermes.com orders insured despite the Covid-19?
What are the consequences of the current environment on the delivery of my order?
How will my order be delivered?
Are returns for exchange or refund still possible?
Is your customer service available?
Browsing
What is the availability status of items on the site ?
What do I need for optimum browsing when visiting Hermes.com?
How accurate is color display on the Internet?
Orders
How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalized my order but I still have not received the order summary.
Gifting
Will my order be gift wrapped?
Can I use a gift card or store credit for an online store?
Can I include a personalized gift message with my purchase ?
Will my gift order include an invoice where the price of the items are not shown?
Delivery
How much is the delivery?
How long will delivery take?
How can I track my delivery?
Where does Hermes.com deliver?
Could you deliver to a PO box?
Can I have my package delivered to my mailbox?
Is a signature required for delivery of my order?
I am on a business trip. Can you deliver to my hotel?
Collect in store
Can I collect my order in a store?
Can a third party collect my order in a store?
When will my order be available in store?
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