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Services affected by the current environment

Are Hermes.com orders insured despite the Covid-19?

What are the consequences of the current environment on the delivery of my order?

How will my order be delivered?

Are returns for exchange or refund still possible?

Is your customer service available?

Browsing

What is the availability status of items on the site ?

What do I need for optimum browsing when visiting Hermes.com?

How accurate is color display on the Internet?

Orders

How may I get assistance with my online order?

How do I change information on my order after it has been placed?

I just finalized my order but I still have not received the order summary.

Gifting

Will my order be gift wrapped?

Can I use a gift card or store credit for an online store?

Can I include a personalized gift message with my purchase ?

Will my gift order include an invoice where the price of the items are not shown?

Delivery

How much is the delivery?

How long will delivery take?

How can I track my delivery?

Where does Hermes.com deliver?

Could you deliver to a PO box?

Can I have my package delivered to my mailbox?

Is a signature required for delivery of my order?

I am on a business trip. Can you deliver to my hotel?

Collect in store

Can I collect my order in a store?

Can a third party collect my order in a store?

When will my order be available in store?

Payment

Which means of payment are accepted by Hermes.com?

Is my payment secure?

Do you accept international credit cards?

Can I place an order using a bank card that is not my own?

When will my credit card be debited?

What is the security code on my payment card?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.com?

Can I return or exchange an object in store?

Do special return conditions apply to any products?

When will I receive my refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Monday to Saturday: 10am - 6pm