How can I purchase a Kelly, Birkin or Constance bag ?

Why can't I find an item on the website?

Size guide

Which size of enamel bracelets should I order?

Which size of belt shall I order?

Care and repair

How do I repair an Hermès item?

How do I clean my Hermès scarf or tie?

How do I care for my silver jewellery?

What guarantee does my Hermès watch have?

Where can I have my Hermès watch repaired?

How do I care for my Hermès bag or leather good?

How do I care for my saddle?


How do I authenticate an Hermès product?

Orange boxes

Do you sell or distribute your orange boxes?


How does a bespoke creation unfold?

How can I order a bespoke object?

How long does it take to create a bespoke object?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Monday to Friday: 09:00 am - 06:00 pm