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Online Shopping

Browsing

What is the availability status of items on the site?

What do I need for optimum browsing when visiting Hermes.com?

How accurate is colour display on the Internet?

Orders

How may I get assistance with my online order?

How do I change information on my order after it has been placed?

I just finalised my order but I still have not received the SMS/email notification of my order.

Can I have separate invoices for items purchased?

Gifting

Will my order be gift wrapped?

Can I use a gift card or store credit for an online store?

Can I include a personalised gift message with my purchase?

Will my gift order include an invoice where the price of the items are not shown?

If I give a gift to someone, can the recipient exchange it for something else?

If I give a gift to someone, can the recipient refund it?

Delivery

How much is the delivery?

How long will delivery take?

How can I track my delivery?

Where does Hermes.com deliver?

Could you deliver to a P.O. Box ?

Can I have my package delivered to my mailbox?

Is a signature required for delivery of my order?

There is no one picking up my parcel, can I change the delivery address?

I am on a business trip. Can you deliver to my hotel?

Collect in store

Can I collect my order in a store?

Payment

Which means of payment are accepted by Hermes.com?

Is my payment secure?

Do you accept international credit cards?

When will my credit card be debited?

What is the security code on my payment card?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.com?

When will I receive my refund?

Do I have to pay for the return?

Can I make return exceed 7 days upon receiving?

Will I get a full refund for returned item ?

I purchased a belt kit. Can I return only the strap or the buckle for refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

For online enquiries:

Monday to Friday: 9:30AM - 6PM (Except public holidays)