General Terms and Conditions of Sale

Last updated 6 Dec 2018

Preamble

1. Seller’s Identification

2. Scope of Application and Acceptance of the General Terms and Conditions of Sale

3. Ordering Methods

4. Availability of Products

5. Ordering Procedure

6. Price – Methods of Payment Accepted

7. Title Retention

8. Shipping Methods and In-Store Collection

Postage and packaging for the purchase of a "Le Flâneur" bike amounts to 150 euros. The carrier used for delivery is WES.

For furniture a delivery fee of 6% of the retail subtotal of the order with a cap of 5000 euros will be charged upon shipment of your order. 

 

8.3. Time Required for Delivery and Collection

The delivery times below are counted from the time of approval of your order.

8.3.a) Delivery to a postal address

At the beginning of the ordering process, we will provide you with the timeframe required for delivery and the various shipment methods available for the purchased Products and country of delivery. The price of shipping will be due in addition to the price of the purchased Products.

8.3.b) Delivery to France and Monaco

Courier (for orders to be delivered in Paris proper):
- three (3) hours for all orders placed and validated before 2 p.m. (GMT+1) on a business day,
- one (1) business day for all orders placed and validated after 2 p.m. (GMT+1) on a business day.

 Chronopost Express:
- one (1) business day for all orders placed and validated before 2 p.m. (GMT+1) on a business day and intended for a Parisian address,
- two (2) business days for all orders placed and validated after 2 p.m. (GMT+1) on a business day.

 Delivery to Corsica Island: two (2) business days following validation of your order.

8.3.c) Delivery to the United Kingdom

Fedex Express:
- two (2) business days for all orders placed and validated before 2 p.m. (GMT+1) on a business day,
- three (3) business days for all orders placed and validated after 2 p.m. (GMT+1) on a business day.

For delivery to the Scilly islands: three (3) business days following the order.
For delivery to the Orkney islands: four (4) business days following the order.
For delivery to the Hebrides islands: five (5) business days following the order.
For delivery to the Shetland islands: six (6) business days following the order.

One (1) additional business day is required for all orders containing perfume that are shipped outside of France.

8.3.d) Delivery to Germany, Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy, Ireland, Austria, Czech Republic, Denmark, Sweden, Finland and Poland 

Fedex Express:
- two (2) business days for all orders placed and validated before 2 p.m. (GMT+1) on a business day,
- three (3) business days for all orders placed and validated after 2 p.m. (GMT+1) on a business day.

All orders to Germany that include one or more perfume items require a delivery time of 72 hours.
One (1) additional business day is required for all orders containing perfume that are shipped outside of France.

However, HERMÈS SELLIER reserves the right to divide your order into several shipments. Your credit or debit card shall then be charged accordingly to correspond to the price of Products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.

 

8.4. In-store collection

An email will be sent to you when your order is available in store.
For collection from a Hermès store in France, your Products will be available within:
- one (1) business day for orders placed and confirmed before three o’clock in the afternoon (3 p.m.) (GMT+3) on a weekday,
- two (2) business days for orders placed and confirmed after three o’clock in the afternoon (3 p.m.) (GMT+3) on a weekday.

To collect your order in a Hermès store outside of France, your Products will be available within:
- two (2) business days for orders placed and confirmed before three o’clock in the afternoon (3 p.m.) (GMT+3) on a weekday,
- three (3) business days for orders placed and confirmed after three o’clock in the afternoon (3 p.m.) (GMT+3) on a weekday.

Please note that for any in-store collection at the Hermès Royal Exchange in London, your Products will be available within three (3) to five (5) working days, for any order made and confirmed before two o’clock in the afternoon (2 p.m.) (GMT+1) on a working day.

One (1) additional business day is required for all orders containing perfume that are shipped outside of France.

To collect your order, please ask a sales person when you arrive at the store, and provide him/her with:
- the email informing you of the availability of your order (printed out or on the screen of your phone);
- and proof of identity.

If you have chosen to have your order collected by a third party, the latter must provide the sales person with:
- the email informing you of the availability of your order, transferred by you;
- and his/her proof of identity.

You have three (3) weeks to collect your order from the receipt of the email informing you of its availability in store.

Please note that the delivery of the "Le Flâneur" bike will require two (2) to four (4) business days from the approval of your order by our Customer Service.
The in-store collection service is not available for this Product.
If you are returning an item, our Customer Service will directly facilitate the recovery of the bike by our carrier, however it must be in perfect condition within its original packaging.
For any questions, please contact our Customer Service.

9. Delivery Problems

10. Right of Withdrawal – Returns, Exchanges and Refunds

11. Procedure for Returns, Exchanges and Refunds

12. Legal and commercial guarantees

13. After-sales service and availability of replacement parts

14. Limitation of Liability

15. Governing Law - Disputes

APPENDIX: MODEL WITHDRAWAL FORM

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

The Customer Service Department

Monday to Friday: 10.30am - 6.30pm Saturday: 10am - 6pm.