Legal issues

Last updated 9 Mar 2020

Legal issues of Hermes.com website

Seller

The seller of the goods offered for sale on the Hermes.com website is HERMÈS SELLIER, which is a subsidiary of HERMÈS INTERNATIONAL. HERMÈS SELLIER, has been granted the right to sell a selection of Hermès Products on the Internet network in Europe.

HERMÈS SELLIER
Company with capital of 4 976 000 €
Registered Office: 24, rue du Faubourg Saint-Honoré, 75008 Paris (France)
696 520 410 RCS PARIS
VAT DK 12643063
Tel.: +33 (0)1 49 92 38 92

Email: service.dk@hermes.com

Credits

Original concept/Conception and development: AKQA
Artistic Director: Pierre-Alexis Dumas
Editorial Director: Olivier Wicker

Background illustrations: Gianpaolo Pagni

Women

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs / Cédric Bihr

Ready-to-wear spring-summer 2020
Photography: Great bowery for Durimel

Shoes lookbook spring-summer 2020
Photography: Charlotte Wales

Women's fall-winter 2020 runway show
Sam Rock - Film and photography

Men

Ready-to-Wear
Photography: Cédric Bihr

Belts
Photography: Studio des fleurs

Shoes
Photography: Studio des fleurs

Accessories
Photography: Studio des fleurs

Beach
Photography: Studio des fleurs/Cédric Bihr

Lookbook shoes spring-summer 2020
Photography: Charlotte Wales

Men’s spring-summer 2020 collection
Photography : Sølve Sundsbø

Home

Pli'H
Photography: Adrian Samson

Lighting
Photography : Éric Poitevin

Toutenpapier series
Photography: Éric Poitevin

Liens collection
Photography: Éric Poitevin

Porcelain series
Photography: Jérôme Galland

Games series
Photography: Éric Poitevin

Beach towel collection
Photography: Grigori Rassinier

Games, objects, textiles, beach
Photography: Studio des fleurs/Cédric Bihr/Yann Deret and ArtOfCol/Philippe Garcia

Tableware
Photography: Christophe Fillioux/Studio des fleurs/Jérôme Galland/Bérangère Roques
A Walk in the Garden photography: Adrian-Samson, Philippe Lacombe.

Passifolia
Photography: Audrey Corregan/Studio des fleurs

Jewelry and fashion jewelry

Women and men
Photography: Studio des fleurs/Nicole Maria Winkler

Leather

Bags, luggage and small leather goods
Photography: Studio des fleurs

Equestrian

Saddles, horse and stable
Photography: Studio des fleurs

Riders
Photography: Cédric Bihr/Studio des fleurs



Silk

Scarves and silk accessories
Photography: Studio des fleurs

Men's ties and scarves booklet autumn-winter 2020
Photography: Tom Johnson/Nacho Alegre

Women's booklet spring-summer 2020
Photography: Oliver Hadlee Pearch

Ties
Photography: Studio des fleurs

Petit h

Introduction image for petit h
Photography: Sylvie Becquet

petit h
Photography: studio Rouchon Paris

Bespoke
Hermès Made to measure – “An Uppercut Above”
Photography: Vincent Leroux

Hermès Made to measure – “Vroom with a view”
Photography: Alexis Goure

Hermès Made to measure - “Messing about in a boat”
Photography: Julien Oppenheim

Hermès Made to measure - “Babyfoot”
Photography: Charly Gosp

Hermès Made to measure - “Sac à malice”
Photography: Cléo Charluet

Hermès Made to measure - “Skateboard”
Photography: Benedict Redgrove

Hermès Made to measure - “Top-Drawer display”
Photography: Quentin Bertoux

Hermès Made to measure - “Jungle Love”
Photography: Picotin

Hermès Made to measure - “Bespoke shirts: Cuff Call”
Photography: Estelle Hanania

Hermès Made to measure - “Crosses Hocky”
Photography: Woody Tassel

Fragrances

Twilly d'Hermès print campaign
Photography: Liz Collins

Fragrances
Photography: Studio des fleurs/Angelin Preljocaj

Watchmaking

Watches
Photography: Calitho

Reading and writing

Reading and writing
Photography: Maud Remy Lonvis

Baby Gifts

Baby Gifts
Photography: Studio des fleurs

Institutional campaign
Photography: Jamie HAWKESWORTH

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

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You will receive a confirmation e-mail from the store within four business hours.
Please, wait for the email confirmation before visiting the store.

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To request an exchange or a refund, please to your account

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Frequently Asked Questions

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Thanks to your Hermès account, you will be able to:

• Access your shopping cart
• Save your billing and delivery information to order faster
• Manage your address book
• Access all your orders and download the related invoices
• Manage your newsletter subscription
• Update your personal data

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Personal information

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Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Request an exchange

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Returns are easy and complimentary. Please see our FAQs for exceptions.

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Select which items you would like to return, then please follow the instructions.

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New items Comments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting .

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Exchange details

Refund details

Here to help

Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +800 41122000

Monday to Saturday: 10am - 6pm

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact .