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Browsing

What is the availability status of items on the site?
What do I need for optimum browsing when visiting Hermes.com?
How accurate is colour display on the Internet?

Orders

How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalized my order but I still have not received the order summary.

Gifting

Will my order be gift wrapped?
Can I use a gift card or store credit for an online purchase?
Can I include a personalized gift message with my purchase?
Will my gift order include an invoice where the price of the items are not shown?
If I give a gift to someone, can that person exchange it for something else?

Delivery

How much is the delivery?
How long will delivery take?
How do I track delivery of my order?
Where does Hermes.com deliver?
Could you deliver to a PO box?
Can I have my package delivered to my mailbox?
Is a signature required for delivery of my order?
I am on a business trip. Can you deliver to my hotel?

Collect in store

Can I collect my order in a store?
Can a third party collect my order in a store?
When will my order be available in store ?

Payment

Which means of payment are accepted by Hermes.com?
Is my payment secure?
Do you accept international credit cards?
Can I place an order using a bank card that is not my own?
When will my credit card be debited?
What is the security code on my payment card?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.com?
If I give a gift to someone, can that person exchange it for something else?
Can I return or exchange an object in store?
Do special return conditions apply to any products?
When will I receive my refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Monday to Friday (except National holidays): 9.00 a.m. - 5.00 p.m. EST