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Browsing

What is the availability status of items on the site?
What do I need for optimum browsing when visiting Hermes.com?
How accurate is colour display on the Internet?

Orders

How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalized my order but I still have not received the order summary.

Gifting

Will my order be gift wrapped?
Can I use a gift card or store credit for an online purchase?
Can I include a personalized gift message with my purchase?
Will my gift order include an invoice where the price of the items are not shown?
If I give a gift to someone, can that person exchange it for something else?

Delivery

How much is the delivery?
Can I collect my order in a store?
Can a third party collect my order in a store?
How long will delivery take?
How do I track delivery of my order?
Where does Hermes.com deliver?
Could you deliver to a PO box?
Can I have my package delivered to my mailbox?
Is a signature required for delivery of my order?
I am on a business trip. Can you deliver to my hotel?

Payment

Can I place an order using a bank card that is not my own?
Which means of payment are accepted by Hermes.com?
Is my payment secure?
Do you accept international credit cards?
When will my credit card be debited?
What is the security code on my payment card?

Returns and exchanges

If I give a gift to someone, can that person exchange it for something else?
How do I return or exchange an item ordered via Hermes.com?
Can I return or exchange an object in store?
Do special return conditions apply to any products?
When will I receive my refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us:

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