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Have a question? You may find an answer in our FAQs.

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Customer Service

Call +32 (0)2 402 1474

Monday to Friday: 10.30am - 6.30pm
(except National holidays) Satuday: 10am - 6pm
(except National holidays)

Send us an email

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Customer Service

Call +32 (0)2 402 1474

Monday to Friday 10.30am - 6.30pm
(except National holidays)

Satuday 10am - 6pm
(except National holidays)

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(except National holidays) Satuday: 10am - 6pm
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Thanks to your Hermès account, you will be able to:

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call +32 (0)2 402 1474

Monday to Friday: 10.30am - 6.30pm
(except National holidays) Satuday: 10am - 6pm
(except National holidays)

Send us an email

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Have a question? You may find an answer in our FAQs.

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Customer Service

Call +32 (0)2 402 1474

Monday to Friday: 10.30am - 6.30pm
(except National holidays) Satuday: 10am - 6pm
(except National holidays)

Send us an email

Please note this is not the final bill

Request an exchange

Request a refund

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Have a question? You may find an answer in our FAQs.

But you can also contact us at:

Customer Service

Call +32 (0)2 402 1474

Monday to Friday: 10.30am - 6.30pm
(except National holidays) Satuday: 10am - 6pm
(except National holidays)

Send us an email

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Customer Service

Call +32 (0)2 402 1474

Monday to Friday: 10.30am - 6.30pm
(except National holidays) Satuday: 10am - 6pm
(except National holidays)

Send us an email

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .