General Terms and Conditions of Sale

Last updated 6 Dec 2018

Preamble

1. Seller’s Identification

2. Scope of application and Acceptance of the General Terms and Conditions of Sale

3. Ordering Methods

4. Availability of Products

5. Ordering Procedure

6. Price - Methods of Payment accepted

7. Title retention

8. Shipping Methods and In-Store Collection

Postage and packaging for the purchase of a "Le Flâneur" bike amounts to €150. The carrier used for delivery is WE.
For furniture a delivery fee amounting to 6% of the retail sub-total of the order with a cap of €5000 will be charged on shipment.

 

8.3. Time required for Delivery and Collection

Without prejudice to articles 4 and 5.3.b, the following delivery times run from the validation of your order.

8.3.a) Delivery to a postal address
At the beginning of the ordering process, we will provide you with the timeframe required for delivery and the various shipment methods available for the purchased Products and the chosen country of delivery. The price of shipping will be due from you in addition to the price of the purchased Products.

8.3.b) Delivery to France and Monaco
Courier (for orders to be delivered in Paris proper):
- three (3) hours for all orders placed and validated before 2 p.m. on a business day;
- one (1) business day for all orders placed and validated after 2 p.m. on a business day.
Chronopost Express:
- two (2) business days for all orders placed and validated before 2 p.m. on a business day;
- three (3) business days for all orders placed and validated after 2 p.m. on a business day.
Delivery to Corsica: three (3) business days following validation of your order.

8.3.c) Delivery to the United Kingdom
Fedex Express:
- three (3) business days for all orders placed and validated before 1 p.m. on a business day;
- four (4) business days for all orders placed and validated after 1 p.m. on a business day.
For delivery to the Scilly Isles: three (3) business days following your order.
For delivery to the Orkney islands: four (4) business days following your order.
For delivery to the Hebrides islands: five (5) business days following your order.
For delivery to the Shetland Islands: six (6) business days following your order.

8.3.d) Delivery to Germany, Belgium, Luxembourg, the Netherlands, Spain, Portugal, Italy, Ireland, Austria, the Czech Republic, Denmark, Sweden, Finland and Poland
Fedex Express:
- three (3) business days for all orders placed and validated before 2 p.m. on a business day;
- four (4) business days for all orders placed and validated after 2 p.m. on a business day.
However HERMÈS SELLIER reserves the right to divide your order into several shipments according to Product availability. In this case you will be informed by email and your credit or debit card or payment shall then be charged accordingly to correspond to the price of Products actually shipped. The shipping costs shall only be charged for a single shipment in accordance with the information contained in your order summary.

 

8.4. In-store Collection

An email will be sent to you when your order is available in store.
For collection from a Hermès store in France, your Products will be available within:
- two (2) business days for all orders placed and validated before 2 p.m. on a business day;
- three (3) business days for all orders placed and validated before 2 p.m. on a business day.
For collection from a Hermès store which is not located in France, your Products will be available within:
- three (3) business days for all orders placed and validated before 2 p.m. on a business day;
- four (4) business days for all orders placed and validated after 2 p.m. on a business day.

Please note that for any in-store collection at the Hermès Royal Exchange in London, your Products will be available within three (3) to five (5) business days, for any order made and confirmed before two o’clock in the afternoon (2 p.m.) on a business day.

To collect your order, please ask a sales person when you arrive at the store, and provide him/her with:
- the email informing you of the availability of your order (printed out or on the screen of your phone);
- and valid proof of identity.

If you have chosen to have your order collected by a third party, the latter must provide the sales person with:
- the email informing you of the availability of your order, that you have previously sent to him/her;
- and his/her valid proof of identity.

You have three (3) weeks to collect your order from the receipt of the email informing you of its availability in store.

Please note that the delivery of the "Le Flâneur" bike will require two (2) to four (4) business days from the confirmation of your order by email by our Customer Service.
The in-store collection service is not available for this Product.
If you are returning an item, our Customer Service will directly facilitate the recovery of the bike by our carrier, however it must be in perfect condition within its original packaging.
For any questions, please contact our Customer Service.

9. Delivery Problems

10. Right of withdrawal

11. Procedure for Returns, Exchanges, and Refunds

12. Legal and commercial warranties

13. After-sales service and availability of replacement parts

14. Limitation of Liability

15. Governing Law – Disputes

APPENDIX: MODEL WITH WITHDRAWAL FORM

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Customer Service

Monday to Friday: 10.30am - 6.30pm Satuday: 10am - 6pm.