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Where can I purchase Hermès leather goods?

Hermès leather goods may be purchased exclusively in Hermès stores and on the Hermès website, with the exception of the Kelly and Birkin lines, which are sold exclusively in our bricks-and-mortar stores (addresses available on fr.stores.hermes.com). Due to the high number of requests for these objects, it is possible that the model you are seeking is not available. We invite you to contact our sales consultants, who will be able to help you, or Customer Service.

Why is there sometimes a delay before a leather goods item is available?

All of our products are created by hand by our artisans, according to very strict quality criteria, and mastering Hermès expertise requires many years. We work primarily with leather, a natural material and a resource limited by Hermès’ strict selection criteria. For all of these reasons, several months are required to create an Hermès leather good.

Why can't I find an item on the website?

Each Hermès store is free to choose their own assortment. The Hermes.com site offers a selection of products that are all in stock. As our offering is constantly being updated, we invite you to check back regularly.
You may search our site by entering your request in the "Search" field located at the top left of your screen.
Our Customer Service department is at your disposal to assist you in your search, by telephone or by email under the "Contact us" section.

How may I receive a sample of your fragrance?

We would be happy to send you a sample of your requested fragrance, subject to availability. Please send us an email under the "Contact us" section with your complete mailing address.
You may also visit one of our stores where one of our sales associates can present our entire fragrance collection to you with fragrance testers and provide you with samples, subject to availability.

Size guide

Which belt size shall I order?

Belts are sized in centimetres. In order to determine your Hermès belt size, we recommend measuring one of your own belts from the base of the tongue to the hole you use most. You can also measure your waist circumference at the point where you normally position your belts. For example, if your waist measures 85 cm, your Hermès belt size would be 85.

Care and repair

How do I care for my Apple Watch Hermès watch and bracelet ?

You may drop off your Hermès watch at the authorized dealer where it was purchased or at any Hermès store in your country.

To repair your device, call Apple or visit an Apple store or authorized Apple service centre (the repair options available may vary depending on the country and repair may be limited to the country of purchase).

What warranty does my Apple Watch Hermès have ?

Apple Two-Year Limited Warranty Summary
Apple warrants the included Apple-branded hardware product and Apple-branded accessories against defects in materials and workmanship for two years from the date of original retail purchase. Apple does not warrant against normal wear and tear, nor damage caused by accident or abuse. To obtain service, call Apple or visit an Apple Retail Store or an Apple Authorized Service Provider—available service options are dependent on the country in which service is requested and may be restricted to the original country of sale. Call charges and international shipping charges may apply, depending on the location. Subject to the full terms and detailed information on obtaining service available at www.apple.com/ca/legal/warranty and www.apple.com/ca/support, if you submit a valid claim under this warranty, Apple will either repair, replace, or refund your hardware product at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws. You may be required to furnish proof of purchase details when making a claim under this warranty.

Hermès Watch Band Warranty
Hermès shall deliver to the customer a watch band that is free from manufacturing defects at the time of delivery, that is to say that the product will be fit for the normal use expected for this kind of product and will have the features set out at the time of the order and its acceptance. This warranty does not cover normal wear and tear, or any damage resulting from an accident, negligence, or improper handling. Nor does it apply, on a more general basis, if there is evidence of improper use or misuse. This warranty may only be exercised on condition that the customer does so within seven days of delivery of the goods. Any claim concerning a watch band must be addressed to the Hermès store of the purchase, the address of which can be found at the following link: hermes.com/applewatchhermes. The customer may choose to have the watch band either repaired or replaced, unless one of these choices leads to a patently disproportionate cost for Hermès. The repair or replacement of a watch band will occur at no cost to the customer and shall be without prejudice to possible damages in the event that the customer should be entitled to such.

How do I repair an Hermès item?

Our workshops are able to respond to numerous repair and refurbishment requests for Hermès products. We invite you to visit your nearest Hermès store to have your object examined by one of our sales consultants. They will then provide an estimate and waiting period for the planned repair. For any questions, please contact our Customer Service department by telephone or email via the “Contact us” page or visit one of our stores.

How do I clean my Hermès scarf or tie?

How do I care for my Hermès bag or leather good?

Leather is a living material that evolves, changes colour, softens, and becomes patinated over time. It should be protected from humidity and prolonged exposure to light or extreme heat. It is not recommended to use care products available on the market that are not adapted to Hermès leathers. The best way to maintain your bag is to regularly return it to our workshops to be cleaned and, if needed, restitched and repolished.

How do I care for my silver jewellery?

You can clean your jewellery yourself provided that you use a special silver cleaning product.
Our stores also offer a jewellery cleaning service.
To slow down the oxidation of your silver jewellery, we recommend that you keep items away from contact with perfume, household cleaning products and bath, pool and sea water.
To protect your jewellery, store them in their original box away from humidity.

What warranty does my Hermès watch have?

Your Hermès Warranty has a two (2) year worldwide cover once your International Warranty booklet is filled in, dated and signed by the retailer on the day of purchase of your Hermès watch.
The benefits given to you by our Hermès Warranty are in addition to other rights and remedies you may have under your country’s consumer law in relation to the Hermès watch to which the Warranty relates. Our Hermès Warranty does not exclude, restrict or modify any statutory rights or remedies which cannot be excluded.
During the applicable Hermès Warranty period of two (2) years, Hermès will make good any production fault by repairing or replacing the affected watch or part thereof, provided that notice of any claimed defect has been given to Hermès within the warranty period (2 years).
Any claim made under our Hermès Warranty must be addressed to your country’s agent for La Montre Hermès, or to the La Montre Hermès representative at the address provided in the International Warranty booklet, together with the Hermès Warranty. We recommend that you send your Hermès watch, packed with care, by registered post or alternately bring it to your Hermès watch shop.
Any transportation or shipping cost incurred by you in making a claim under our Hermès Warranty will be borne solely by you.
This Hermès warranty may not be transferred to any subsequent owners of your Hermès Watch.

Limits of the warranty
Damage resulting from repair services provided anywhere other than at an official or recognized Hermès repair centre is not covered and shall void the Hermès Warranty. The Hermès Warranty does not cover any damage resulting from an accident, negligence or improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.
Your Hermès Warranty does not cover the leather strap and/or crystals, if any, of your Hermès watch.

How do I care for my watch?

How do I care for my saddle?

Authentication

How do I authenticate an Hermès product?

The only way to guarantee the authenticity of an Hermès product is by making your purchase through our official website Hermes.com, at an Hermès store or through an authorized distributor (shop-in-shop within a department store, authorized watch dealer, etc.). An original invoice is created at the time of purchase for both online and in-store purchases. We cannot guarantee nor verify the authenticity of an item purchased outside of an official Hermès point of sale.

Orange boxes

Will my order be delivered in an orange box?

Do you sell orange boxes?

Bespoke

How can I order a bespoke object?

To create a customized object, begin by providing us with a detailed explanation of what you would like. We will respond within a month with an agreement in principle, an estimate and waiting period. Our team of designers will design this unique object for you.
To order a customized object, please send us an email with your contact information via the “Contact us” page.
You may also visit one of our stores, where one of our sales consultants will help you and answer any questions you may have.

How long does it take to create a bespoke object?

We will be pleased to provide a price estimate for your customized object within one month, in addition to the waiting period to receive the item, once you have explained in detail your dream object or idea. Please send us an email containing your contact information.
You may also visit one of our stores, where one of our sales consultants will help you to explain what you would like.

How do I order a custom-fit saddle?

With its saddles, Hermès seeks to bring together horse and rider.
For a custom-fit saddle, we suggest making an appointment with one of our saddle experts to organize testing and have your equipment made to measure.
From the first meeting to the final adjustments, we help you to choose the best model for your riding style, and adapt your saddle to suit your preferences, your body shape and your horse.
Once you have made your choice, the saddle will be crafted by a single artisan in our workshop based at 24 Rue de Faubourg Saint Honoré. It will be delivered to you within 3 to 4 months.
This service is complementary. For more information, consult our dedicated webpage or contact our Customer Service.

Apple Watch Hermès

What does GPS + Cellular mean?

How do I set up cellular service on my Apple Watch Hermès?

How do I receive calls on my Apple Watch Hermès Series 3 (GPS + Cellular)?

How much does cellular service cost?

Can I use my Apple Watch Hermès Series 3 (GPS + Cellular) internationally?

How can I find out if my iPhone service plan is eligible for Apple Watch Hermès Series 3 (GPS + Cellular)?

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Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
Ensure that you have removed the previous delivery label.
Drop your package at a FedEx® location within 10 days.
You will receive an email once your return is in our hands!

Prepare your package with the items to return and include your invoice.
Make sure the items are in their original condition and packaging.
Print the return label and affix it on the parcel.
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Your package will be picked up on {{date}} {{timeslot}} at the address you have selected.
You will receive an email once your return is in our hands!

Any questions? Please contact Customer Services .