Our Kelly, Birkin and Constance bags are available exclusively through our physical stores. Due to the numerous requests for these items, it is possible that the model you are looking for may not be available. We invite you to contact one of our sales consultants in-store who will be able to provide you with more information.
We would be happy to send you a sample of your requested fragrance, subject to availability. Please use Contact Us to send an email with your complete Australian postal address. Unfortunately we are unable to deliver perfume products to New Zealand.
You may also visit one of our stores where one of our sales consultants can present our entire fragrance collection to you with fragrance testers.
Each Hermès store offers a unique assortment. The Hermes.com site offers a selection of products. As our offering is constantly being updated, we invite you to check back regularly. You may search our site by entering your request in the Search field located at the top left of your screen.
Our customer service department can also assist you in your search, please call 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.30am to 5.30pm (AEST), or use Contact Us to send an email.
Our enamel bracelets are available in several sizes that correspond to a bracelet's diameter. Printed enamel bracelets are available in size 65 (65mm diameter) and size 70 (70mm diameter) versions, as well as in size a 62 (62mm diameter) version for some models. The Clic H and Clic-Clac H bracelets are available in PM (Petit Model/small, 6cm diameter) and in GM (Grand Model/large, 6.5cm diameter).
Belts are sized in centimetres.
To determine your Hermès belt size, we recommend measuring your favourite belt from the buckle to the hole you use most (for example, if you measure 85cm from these 2 points your Hermès size is 85. Noting that 85cm is from the buckle hole to the middle hole on the Hermès belt strap, not the total length of the belt strap). Or, determine where you wear your belt most comfortably and measure at this point.
We invite you to visit the Hermès store nearest you so that one of our sales consultants may examine the item. This will allow us to give you an estimate and time frame for the repair. Most items will need to be sent to Paris for expert restoration and will have an approximate lead time of 3 to 6 months.
The contact information for all of our stores can be found at hermes.com/au/en/find-store.
Our customer service department is at your disposal to provide you with any additional information, please telephone 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.30am to 5.30pm (AEST).
We recommend that you avoid washing your scarves and ties and instead entrust them to your dry cleaner who will clean them professionally and pay careful attention to their hand-rolled edges. Also remember that printed silk may be damaged by rain.
Your Hermès watch has a 2 year worldwide warranty (Hermès Warranty) from the day of purchase. At the time of purchase the International Guarantee booklet will be filled in, dated and signed by the retailer.
The benefits given to you by our Hermès Warranty are in addition to other rights and remedies you may have under your country’s consumer law in relation to the Hermès watch to which the warranty relates. Our Hermès Warranty does not exclude, restrict or modify any statutory rights or remedies.
During the applicable Hermès Warranty period of 2 years, Hermès will make good any production fault by repairing or replacing the affected watch or part thereof, provided that notice of any claimed defect has been given to Hermès within the 2 year warranty period.
Any claim made under our Hermès Warranty must be addressed to your country’s agent for La Montre Hermès, or to the La Montre Hermès representative at the address provided in the International Guarantee booklet, together with the Hermès Warranty. We recommend that you send your Hermès watch, packed with care, by registered post or alternately bring it to your Hermès watch store.
Any transportation or shipping cost incurred by you in making a claim under our Hermès Warranty will be borne solely by you.
This Hermès Warranty may not be transferred to any subsequent owners of your Hermès Watch.
Limits of the warranty
Damage resulting from repair services provided anywhere other than at an official or recognised Hermès repair centre is not covered and shall void the Hermès Warranty. The Hermès Warranty does not cover any damage resulting from an accident, negligence or improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.
Your Hermès Warranty does not cover the leather strap and/or crystals, if any, of your Hermès watch.
Australian specific warranty provisions
In addition to the Hermès International Warranty as set out above, the following Specific Australian Warranty Provisions shall apply to Hermès watches bought and submitted for replacement, repair or refund in Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Hermès is entitled to choose between providing you with a repair, replacement or other suitable remedy under the Australian Consumer Law.
Hermès is also entitled to have goods assessed to determine whether those goods fail to be of acceptable quality for the purposes of the Australian Consumer Law. Goods do not fail to be of acceptable quality if you cause them to become of unacceptable quality or fail to take reasonable steps to prevent deterioration of the quality or because the goods are damaged by abnormal use and/or misuse.
Any cost incurred by you in making a claim under our Hermès Warranty will be borne solely by you.
The benefits given to you by our Hermès Warranty are in addition to other rights and remedies you may have under the Australian Consumer Law in relation to the goods to which the warranty relates. Our Hermès Warranty does not exclude, restrict or modify any such statutory rights or remedies which cannot be excluded.
During the applicable Hermès Warranty period of 2 years, Hermès will make good any production fault by repairing or replacing the affected product or part, provided that notice of any claimed defect has be given to Hermès within the warranty period (2 years).
Any claim made under our Hermès Warranty must be addressed to the La Montre Hermès Australian agent, or to the La Montre Hermès representative at the address provided in the International Warranty booklet, together with the Hermès Warranty.
Apple Watch Hermès leather straps are not waterproof and should not be submerged in water. Perfume, greasy substances and liquids may permanently alter the colour of the leather. Apple Watch Hermès leather straps will acquire a patina over time particularly Barenia calfskin which will darken with use, this is a natural characteristic of Hermès leather. There are no global care products for Hermès leather. The best way to care for your leather bracelet is to wipe it with a fluff-free soft cotton cloth and to store it away from light and heat when it is not being used. We recommend using the Hermès sport orange strap when wearing your Apple Watch Hermès during sport or exercise activities.
To repair your device, call Apple or visit an Apple store or authorized Apple service centre (the repair options available may vary depending on the country and repair may be limited to the country of purchase).
Hermès shall deliver to the customer a watch strap that is free from manufacturing defects at the time of delivery, that is to say that the product will be fit for the normal use expected for this kind of product and will have the features set out at the time of the order and its acceptance. This warranty does not cover normal wear and tear, or any damage resulting from an accident, negligence, or improper handling. Nor does it apply, on a more general basis, if there is evidence of improper use or misuse. All Apple Watch Hermès straps will be sent to our After Sales department in Paris for assessement and replacement if a manufacturing defect is observed. More information can be found at https://www.apple.com/au/legal/warranty/ or https://support.apple.com/en-au
Leather is a living material that evolves, changes colour, softens and will acquire a patina over time. It should be protected from humidity and prolonged exposure to light or extreme heat. There are no global care products for Hermès leather. The best way to maintain your bag is to regularly return it to our workshops in Paris to be cleaned and, if needed, restitched and repolished.
Saddle leather is a living material that evolves, changes colour, softens, and will acquire a patina over time. It should be protected and maintained with care. Please do not hesitate to visit the dedicated page for more information or to contact our experts for any assistance.
Although it is highly resistant, precious metals and naturel stones are sensitive to their environment.
In general, we recommend that you remove your jewellery before any activity that may damage it : sport, swimming pool or beach, but also housekeeping, gardening and DIY.
Beware of shocks, which cause marks and scratches of varying depth. Similarly, several pieces of jewellery worn or stored in contact with each other may scratch or catch one another.
Finally, to slow down the natural oxidation effect, avoid exposing your jewellery to moisture, intense heat, and contrasts in temperature. Make it a habit to remove your jewellery before washing your hands, and for example before a sauna or steam room session.
The only way to guarantee the authenticity of an Hermès product is by making your purchase through our official website Hermes.com, at an Hermès store or through an authorised distributor (authorised watch dealer, etc.). An original invoice is created at the time of purchase for both online and in-store purchases. We cannot guarantee nor verify the authenticity of an item purchased outside of an official Hermès point of sale.
To create your bespoke object, you first share with us the object you imagine, then we will revert to you within one month to confirm the feasibility of your project, a cost and delivery estimate.
Our designers team will imagine a unique object just for you.
The creation and manufacture of a bespoke object depends on its complexity. We will be glad to give you a delivery time estimate one month after you have explained to us in detail the object or the project of your dreams.
We invite you to contact us by email
You can also visit one of our stores hermes.com/au/en/find-store
Apple Watch Hermès Series 3 (GPS + Cellular) features built-in cellular, giving you the freedom to stay fully connected with just your Apple Watch. You can make and receive phone calls, reply to messages, and get notifications even when you don’t have your iPhone with you.
When you pair your Apple Watch Hermès Series 3 (GPS + Cellular) with your iPhone, you will be prompted to set up cellular service with your provider. Or you can set up service later using the Apple Watch app on your iPhone.
Service plans vary by carrier, please contact your carrier for information on Apple Watch Hermès.
We recommend buying your Apple Watch Hermes Series 3 in your country of residence in order to fully enjoy the features of your Apple Watch Hermès.
Apple Watch Hermès and Apple Watch Hermès straps purchased on Hermes.com can be returned to Hermes.com (for refund or exchange) or Hermès Sydney, Melbourne & Chadstone (exchange only) within 30 days of purchase with all original packaging. The inner clear plastic must not be removed from the watch and strap, returns will not be accepted if this inner plastic has been removed.
The Apple Watch Hermès cannot have been paired or synced with any electronic device. The serial number on the Apple Watch Hermès being returned must match the serial number on the original receipt.
The Apple Watch Hermès and Apple Watch Hermès straps cannot be returned or exchanged in Hermès Brisbane, Pacific Fair or Sydney International Airport.
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Have a question? You may find an answer in our FAQs.