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Products

Availability

How can I purchase a Kelly, Birkin or Constance bag ?
How may I receive a sample of your fragrance?
Why can't I find an item on the website?

Size guide

Which size of enamel bracelets should I order?
Which size of belt shall I order?

Care and repair

How do I repair an Hermès item?
How do I clean my Hermès scarf or tie?
How do I care for my silver jewellery?
What guarantee does my Hermès watch have?
Where can I have my Hermès watch repaired?
How do I care for my Apple Watch Hermès watch and strap?
What warranty does my Apple Watch Hermès strap have?
How do I care for my Hermès bag or leather good?
How do I care for my saddle?

Authentication

How do I authenticate an Hermès product?

Orange boxes

Do you sell or distribute your orange boxes?

Bespoke

How does a bespoke creation unfold?
How can I order a bespoke object?
How long does it take to create a bespoke object?

Apple Watch Hermès

What does GPS + Cellular mean?
How do I set up cellular service on my Apple Watch Hermès?
How do I receive calls on my Apple Watch Hermès Series 3 (GPS + Cellular)?
How much does cellular service cost?
Can I use my Apple Watch Hermès Series 3 (GPS + Cellular) internationally?
How can I find out if my iPhone service plan is eligible for Apple Watch Hermès Series 3 (GPS + Cellular)?
Apple Watch Hermès returns and exchanges?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Monday to Friday: 9.30am - 5.30pm AEST

Monday to Friday: 9.30am - 5.30pm AEST