How can I purchase a Kelly, Birkin or Constance bag ?

How may I receive a sample of your fragrance?

Why can't I find an item on the website?

Size guide

Which size of enamel bracelets should I order?

Which size of belt shall I order?

Care and repair

How do I repair an Hermès item?

How do I clean my Hermès scarf or tie?

What guarantee does my Hermès watch have?

Where can I have my Hermès watch repaired?

How do I care for my Apple Watch Hermès watch and strap ?

What warranty does my Apple Watch Hermès have?

How do I care for my Hermès bag or leather good?

How do I care for my saddle?

How do I take care of my jewellery?


How do I authenticate an Hermès product?

Orange boxes

Do you sell or distribute your orange boxes?


How does a bespoke creation unfold?

How can I order a bespoke object?

How long does it take to create a bespoke object?

Apple Watch Hermès

What does GPS + Cellular mean?

How do I set up cellular service on my Apple Watch Hermès?

How do I receive calls on my Apple Watch Hermès (GPS + Cellular)?

How much does cellular service cost?

Can I use my Apple Watch Hermès (GPS + Cellular) internationally?

How can I find out if my iPhone service plan is eligible for Apple Watch Hermès (GPS + Cellular)?

Apple Watch Hermès returns and exchanges?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Monday to Friday: 9.00am - 5.30pm AEST

Monday to Friday: 9.00am - 5.30pm AEST