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Online shopping

Browsing

What do I need for optimum browsing when visiting Hermes.com?
How accurate is colour display on the Internet?

Orders

How may I get assistance with my online order?
How do I change information on my order after it has been placed?
I just finalised my order but I still have not received the order summary.

Gifting

Will my order be gift wrapped?
Can I use a gift card or store credit for an online purchase?
Can I include a personalised gift message with my purchase?
If I give a gift to someone, can that person exchange it for something else on Hermes.com?

Delivery

Where does Hermes.com deliver?
How much is the delivery charge?
How long will delivery take?
How do I track delivery of my order?
Do I need to sign for my package?

Collect in store

Can I collect my order from an Hermès store?
Can a third party collect my order in a store?

Payment

Which means of payment are accepted by Hermes.com?
Is my payment secure?
Do you accept international credit cards? Do you ship internationally?
When will my credit card be debited?
What is the security code on my credit card?
How can I pay with PayPal?

Returns and exchanges

How do I return or exchange an item ordered via Hermes.com?
When will I receive my refund?

Here to help

Have a question? You may find an answer in our FAQs.
But you can also contact us at:

Monday to Friday: 9.30am - 5.30pm AEST

Monday to Friday: 9.30am - 5.30pm AEST